Summary
Date Posted: Monday, April 17, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Job Title: Manager E- Wallet Operations
Reports To: Head Of Operations & Service

Job Role
The role holder will be responsible for implementing approved PBU wallet operations processes including onboarding, settlements, support services to agents and internal teams while ensuring efficient and effective delivery of services. The role is charged with operational excellence to ensure superior end to end customer experience.

Key Duties And Responsibilities
• Adherence to all set service level agreements (SLAs). Develop, manage, and improve operational processes for the PBU E-Wallet Operations.
• Work directly with the business teams to identify operational pain points and provide workable solutions.
• Ensure high levels of quality and customer experience through designing efficient support processes and procedures. Identify opportunities for process automation and optimization.
• Develop an E-Wallet training plan to enhance staff¬ knowledge of the product. Provide oversight of E-Wallet Operations teams and act as a point of escalation for the team and its stakeholders.
• Ensure timely and accurate processing of transactions for the E-Wallet operations.
• Ensure that key stakeholders are kept up to date on key issues and resolution plans and overall progress on E-Wallet operations initiatives.
• Support the head of operations & Service on solving pain points, issues and risk resolutions arising from BAU activities relating to E-Wallet operations.
• Minimize operational losses and audit failures by taking proactive measures to respond to matters arising and identify and manage forward looking risks within the E-Wallet operations.
• Investigate and clear queries in a timely manner, provide update and escalations of queries internally and externally.
• Identifying process gaps and implement process Improvements for all PBU-E-Wallet products and services whilst minimizing risk.
• Identifying, monitoring, and reporting suspicious activity in line with the AML/CFT, KYC programs and the PBU wallet policies / regulatory framework.
• Develop sta¬ through training, mentoring and identification of their needs.
• Manage, train, and develop direct reporting sta¬ as well as fostering a team approach by actively building strong working relationships within the unit as well as identification of training needs.

Qualifications, Experience And Competencies Required
• A Bachelors degree in Finance, Commerce, Business Administration, Economics, Statistics, or any related field. Relevant practical training in Operations Management.
• A minimum of 5 years of experience, 3 of which must have been in a supervisory role in Banking Operations or Mobile Money Operations.
• Knowledge and experience in modern Digital Banking or Mobile Money operations practices to provide guidance on quality improvements and business changes.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Possess good awareness of operational risk and sensitive to operational irregularity.


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

The Following Documents Should Accompany The Application
Detailed CV.
Copies of academic documents.

Mode Of Application
Online applications addressed to Chief Human Resources Officer, PostBank Uganda.

Send application to hr@postbank.co.ug  with job title as subject.
Closing Date: Monday 24th April, 2023 at 5:00pm.
Only shortlisted candidates will be contacted.

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