Summary
Date Posted: Friday, April 28, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
The Role Responsibilities
Responsible for the non-technical management of local IT vendor management within specific area under his/ her expertise. To ensure a successful delivery of IT services in accordance with business and country SLAs to achieve complete customer satisfaction.
Strategy
• Understand the direction and strategies for Technology & Innovation (T&I), country technology and its daily business as Usual responsibilities.
• Ensures Technology Strategy/Roadmap is aligned to business strategy and the bank's collective agenda, executes seamlessly, and implements the fit for country strategy,
• Engages in high level discussions with internal and external stakeholders to understand needs (including outsourcing plans) to develop fit for country strategies which drives investments
• Business
• The primary purpose is to deliver of management & risk assurance reviews on the Third Parties and ensure they are compliant with standard operating policies, procedures, and regulatory requirements.
• Lead the culture of continuous improvement by overseeing the delivery of end-to-end automated solutions which includes technical implementation of ITSCM and ITIL processes, workflow customization, ticketing, process automation, report development and dashboard creation.
• Manage internal and external business factors that affect IT, Draft SLAs, measure performance against SLA and continually explore and implement solutions to efficiently manage Third-Party risks
• Processes
• Execute and deliver Vendor Management based on Third Party Risk Flamework and Technology Service

People and Talent
• Equipped with relevant skills and talent to manage Technology Operations and Risk Management
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of individual and ensure that you hold of all critical activities effectively delivered

Risk Management
• Ensure Third party Risk Assurance, plans and execution are compliant with standard operating policies and procedures, risk assurance standards and regulatory requirements.
• Ensure the integrity of Information Security controls in the business through enforcement of self-assessments and recommending appropriate risk mitigation/acceptance approach aligned with the Enterprise Risk Management framework. Actively participate in a robust review and challenge process with technology inclined units on their Risk & Control Self Assessments and overall performance.
• Establish and maintain successful relationships with key stakeholders who own and support IT infrastructure, applications, processes, and operations throughout the Bank whilst acting as a single point of Contact for internal and external audits. External relationships with security technology and service providers, industry experts, industry consortiums, and regulatory agencies.

Governance
• Responsible for upholding confidentiality, integrity, and availability of the information technology environment by ensuring responsibility for ongoing risk assessment, evaluation of appropriate security controls, security awareness development and maintenance of policies and standards aligned to business requirements, information technology strategy, legal/regulatory requirements, and leading industry standards.
• To follow the Work instruction guide provided for all the BAU activities, with compliance and regulatory requirement with effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key Stakeholders
Internal
• With HCTM for escalation and information pertaining to day-to-day service management performance and issues requiring a wider scope of focus and attention.
• With Supplier Managers to enhance the management of customer/supplier relationship, the IT/Business user’s relationship and the Operational and Quality Improvement plans.
• With Service Integrators in the implementation of quality products.
• With management of internal Service Providers for day-to-day support of Operating Systems,
• Application Systems, e-Mail, desktop, Security.
• With Business users to understand and propagate business issues and to manage technology support and business users’ relationship.
• ITSC supports team in Chennai on Problem and Request Management.

External
• Local vendors on support for systems hosted in Standard Chartered House Server room
• Auditors
• Regulators and other government departments/officials
• Industry partners, Banking Associations, etc
• Clients/Customers
• SCB outsourced vendors and Technology suppliers

Other Responsibilities
• Embed Here for good and Group’s brand and values in the team,
• Perform other responsibilities assigned under Country, Group, Business or Functional policies and procedures.
• Responsible for building a culture of good conduct.
• Provide technical support for all the business technologies
• Work with ITSC Infrastructure areas to resolve complex IT problems
• Review and respond to business requirements with proposed solutions, estimated cost and lead-time
• Reconciliation of Telecom bills

Our Ideal Candidate
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• ITIL v4 Foundation
• MCITP: Server Administrator

Role Specific Competencies
• Vendor Management
• Risk Management
• Business Continuity
• Technology Service Management


Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure

Interested applicants click here to apply


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