Summary
Date Posted: Wednesday, April 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
The Manager International Remittance reports to SM BankTech and is an individual contributor. The role maintains liaison with Group Fintech Products & Services team, as and when required

Main Job Functions:
• Strategy Implementation
• Abide by and execute the functional strategy cascaded by the functional lead
• Assist in review of the functional strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Governance
• Strategic Meetings
• Participate in strategic meetings, when required
• Execute OpCo wide transformation initiatives, when required by the functional lead
• Implement adequate risk mitigation and controls, with directions from the functional lead
• Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required
• Assist in the preparation of proposal on change initiatives SLA, policies and procedures, when required
• Escalations
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
• Function Tactical
• Execute projects initiated in the specific sub-function
• Abide by the established objectives, targets and budgets for the sub-function, when required
• Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
• Prepare documentation required for sign-off on tactical changes
• Performance
• Ensure execution in alignment with divisional strategy
• Reporting
• Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Budgets
• Abide by function’s budgets in line with business objectives
• Abide by project initiative budgets in line with business objectives
• Operational Delivery
• The role is accountable for the following work area outcomes:
• Strategy & Analytics, Budgeting, Data and Reporting
• Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
• Comply with the set governance mechanisms, under supervision from the functional lead
• Evaluate the efficiency and effectiveness of International Remittance and Bank Push & Pull strategies and propose and offer suggestions for improvements
• International Remittance and Bank Push & Pull Operations
• Work closely with SM to develop and deploy International Remittance and Bank Push & Pull product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize group provided product design in line with OpCo specific local nuances and take sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
• Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
• Collaborate with the CVM to develop & analyze loyalty/reward programs
• Research and analyze customer behaviour in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Collaborate with Marketing to identify potential strategic partners to drive the rewards program
• Manage promotional calendar with third party services to drive sales growth back into the business
• Manage the loyalty program operations (including transactions on rewards to be disbursed)
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
• Strengthen customer feedback loops, and scale product knowledge within the OpCo
• Manage Quality of Service of the Product to ensure seamless customer experience
• Monitor & Analyze traffic loads and in county system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.
• Other tasks and duties, as assigned

Job Requirements (Education, Experience and Competencies)
• Education:
• Degree in any related discipline or its equivalent in area of specialization
• Relevant post graduate qualification is an advantage
• Experience & Skills:
• A minimum of 2 to 3 years’ total experience in International Remittance or allied field is required
• Experience in Fintech, banking or Mobile Money is preferred
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
• Functional Knowledge:
• Product design and customization
• Product pricing
• Loyalty rewards and offerings design and disbursement
• Product operations
• Product strategy and roadmap implementation
• Quality of Service
• Product performance
• Wireframe and use case design

Skills:
• Analytical thinking
• Continuous improvement
• Data interpretation
• Delivery focused
• Presentation
• Relationship building
• Leadership Competencies:
• Results orientation
• Committed to making a difference
• Credibility
• Building collaborative relationships
• Engaged management
• Developing & empowering
• Influencing, Leadership, Power
• Sound judgment
• Strategic planning
• Risk-taking, Innovation
• Global awareness
• Planning and Budgeting
• Software Development and management
• Strategic Thinking
• System Analysis
• System Design and Integration
• Telecommunications Technology Fundamentals

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
To apply follow this link https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/1320/?location=Uganda&locationId=300000000275327&locationLevel=country&mode=location 

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