Summary
Date Posted: Tuesday, September 06, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Manager-Revenue Assurance

Mission/ Core purpose of the Job
• To improve revenues and profitability through the complete assurance of revenues and minimization of leakage and Fraud
• To provide risk mitigation support ensuring that the opportunity loss, cost and revenue leakage risks, fraud and averted losses are proactively mitigated at the OPCO, thereby reducing residual risk
• To deliver the operations strategy for Revenue Assurance and Fraud Management (RAFM) within MTN Mobile Money Uganda Ltd
• To implement the operations infrastructure for the performance of RAFM controls within MTN RAFM operations
• To support local RAFM operations in executing the incident management process relating to revenue and cost-impacting issues within MTN Mobile Money Uganda Ltd
• To manage overall RAFM operational performance and interfaces to customers (MTN business operations & MTN SSH)
• To manage the MTN RAFM OPCO business planning, budgeting and quarterly forecast process. This includes the setting and managing of resourcing, investment and target approval.
• To plan and support the changing internal control environment, ensuring proactive responses and input to adjacent business, proposition and technical changes within the MTN Mobile Money Uganda operation, in order to ensure the primary and secondary RAFM control framework remains relevant and adequate.
• Engagement with support for and oversight of the primary control owners and their control environment, required to support the Combined Assurance Model for the principal risk of Revenue Leakage.
• Support and comply with Group RAFM reporting standards to ensure risk and performance information is standardized, aligned, and consistent with industry set standards and best practise.
• To facilitate OpCo automation and digital platform solutions for streamlining internal processes (incl. maintaining data quality framework, performance dashboarding and internal process efficiencies)
• Any other duties in Revenue Assurance as assigned by the supervisor.


Main Job Functions:
Strategic Planning
• Provide input into RAFM strategy aligned with the overall MTN Strategy
• Forecast, plan, develop and review budget for the RAFM Operations unit that provides MTN with return on investment
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios

Operational Framework Planning
• Engagement with Controls and Process / RAFM Centre of Excellence/ SSH to understand, influence and agree , design new frameworks .
• Researching industry trends in relation to operational control frameworks in ensuring new areas of risk and improved methods of control performance are understood and incorporated into the plan.
• Supporting the process for implementation, ensuring:

Requirements are clearly defined and agreed
Solution design is agreed
Testing is performed
• Planning the execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.
• Lead and represent the MTN RAFM retained organization at Group and industry committees and forums. Actively participate in forums at which new standards and developments are in discussion or under consideration and assess impact on the Groups RAFM standards, reporting, policies and financial results.

Operations Infrastructure Planning and Deployment
• Understand the industry trends in relation to RAFM operations infrastructure and performance
• Provide input into a blue print for RAFM operations infrastructure, including:
• Technology requirements
• People requirements
• Process requirements
• Management of the Retained RA infrastructure implementation, ensuring timeliness and quality needs are understood and met
• Ongoing review and enhancement of the Retained RA infrastructure to ensure existing and future operations

Operational Framework Management
Management of the control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time
Oversight of the control performance of the RA operations, ensuring:

Timely receipt of data from all source systems
Validation of the accuracy and completeness of data from all source system
Control execution per the agreed schedule
Analysis of control results to identify exceptions
Root cause analysis to identify issues and incidents

Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.

Operational Incident Management
Management of the incident management process for responsible operations, including escalation management. This includes:
• Issue analysis, confirming the nature and impact of the incident
• Logging of the issues in the prescribed manner, format and system
• Quantification of the leakage risk relating to the incidents identified
• Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
• Liason and Escalation of the impact of the issues identified to stakeholders and executives where necessary
• Oversight of the incident resolution, ensuring service levels have been met.
• Driving Incident resolution and closure management within local operations, with support for final quantification and benefits identification.
• Support and liaise with local teams as necessary, to provide all required information to conduct internal fraud investigations.
• Support and liaise with local operations and external authorities as necessary to provide all relevant information in external fraud investigations.

Technology Management
As a customer of Revenue Assurance technology, responsibilities include:
• Involvement, as key customer in the specification, evaluation, design and implementation of technologies
• Support of interface with RAFM Technical Assurance management
• Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation
• Support in vendor management relating to performance of the vendor and solution
• Involvement in configuration, product changes in requirement definition, solution acceptance, testing and implementation

Input into future product roadmaps as key customer

Operations Infrastructure Planning and Deployment
• Understand the industry trends in relation to Revenue Assurance operations infrastructure and performance
• Support for the Shared Service infrastructure implementation, ensuring timeliness and quality needs are understood and met
• Ongoing enhancement of the Shared Service infrastructure to ensure existing and future operations needs are met

Continuous Improvement
• Input of tactical and operational improvements required to reduce and mitigate risks identified
• Management of key stakeholders in the review and agreement of improvement motivations
• Management of improvement delivery, ensuring timeliness and quality standards are met
• Compilation and ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
• Oversight of control gap closure, control quality and risk reduction improvement delivery
• Monitoring and reporting of improvement results and residual risk levels

Stakeholder Management
• Identification of key stakeholders and customers relating to RAFM operational performance
• Oversight of the framework development for the supply and performance of services from and to these customer and stakeholders
• Building tactical and operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed

Audit Management
• Support RA operations in audit planning, ensuring audit plans were prioritized and aligned with resource and operational plans and availability
• Management of prompt and effective issue resolution and closure related to any findings under the responsibility of SSH or Local operation.

Revenue Assurance Governance Process
• Assist in the design of RA governance structures
• Drive the education of internal customers on the role of RA – through the RAFM Governance forums – and how they may contribute
• Implement, maintain and monitor action points related to RAFM Governance forums

Reporting
• Support decision making through the production of RA Management reports required by both local and MTN Group RAFM Reporting & Measurement teams.
• Ensure the accurate and timely measurement of leakage and benefits relating to incidents to enable the RAFM function to demonstrate the financial contribution towards the business.
• Support the evaluation of RAFM Management maturity using the MTN Group Maturity model to assess the organization against industry standards including TMF and MTN Group.

Supervisory / Leadership / Managerial Complexity:
• Assist in the development in a highly skilled RAFM technical environment
• Recruit, develop and retain people with outstanding skills, qualifications and potential
• Define the unit KPAs and KPIs that will is governed by the overall Revenue Assurance department KPI’s
• Evaluate and assess people performance
• Understand the need to train and develop staff to be able to use resources optimally and enhance performance
• Deploy and redeploy resources to get the work done
• Build and enforce a customer centric approach
• Build talent by identifying and developing new leaders for the respective environment
• Build employee relations and collaborative teamwork
• Manage Employment Equity and diversity
• Coach and guide subordinates
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Display insight into leadership style and how it impacts on performance positively and negatively
• Have the self-insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Live the MTN Brand – change and influence employees behaviour



Job Requirements (Education, Experience and Competencies)
Education:
• Essential – University Undergraduate Degree – B.Com /B.Acc/LLB/BSC
• Preferable – Post graduate qualification – CISA/CISM/CRISK/CA SA

Experience:
• At least 4 years of experience in a complex, technology-oriented industry
• At least 3 years of Revenue Assurance operational experience is essential
• At least 3 years of people management, either directly or in a matrix management style
• At least 3 years of managing activities in a cross functional business environment.
• A good appreciation of telecommunications or fintech industry and technoloy
• At least 3 years of working knowledge with internal control and governance systems and environments is essential
• Working experience in a Group company or Shared Service environment would be advantageous

Training:
• Revenue Assurance and Fraud Technology Training
• Standard desktop systems training – Microsoft Office applications
• Governance Legislation and regulations – King/Sarbanes Oxley/IFRS
• Telecommunications technology training would be advantageous
• Audit training advantageous


Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

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