Uganda Telesales Agents (Commission based) job at ENGIE Energy Access

Job Purpose/Mission
Engie Energy Access, manufacturer of the FENIX POWER/MySol solar systems, is looking for dynamic, highly motivated, and disciplined Telesales agents with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A Telesales agent is an individual who works under limited supervision and performs duties associated with customer acquisition and onboarding, while ensuring exceptional customer experience above all.

Responsibilities
• Pitching Engie products to the target market to ensure growth of customer base
• Market the product and generate sales leads
• Acquire new customers over the phone
• Do top of the class customer onboarding
• Educate customers about the product use and installation
• Educate customers on how to pay
• Interpret the Loan Agreement to the customer and make sure they understand the financial commitment they are taking on
• Responsible for all the sales made to increase revenue generation (repayment)
• Cross/up-selling to existing customers
• Provide a positive experience to the customers on all phone interactions regardless of the outcome
• Ensure top tier customer experience to achieve high customer satisfaction
• Report any (suspected or confirmed) case of fraud or tampering to Engie management
• Escalate unresolved issues or questions to the Call Centre team lead on site.
• Observe standard operating procedures and safety practices

Product knowledge
• Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.
• Should be able to demonstrate an in-depth understanding of the customer finance agreement
• Take initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.

Knowledge and skills
• Very good interpersonal skills
• Should demonstrate both verbal and written communication skills
• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with ability to work under pressure
• Willingness and desire to learn new ideas
• Passion for the job – bringing renewable energy to millions of Ugandans
• Uphold ENGIE Values, including demonstrating honesty and integrity
• Willing to build and grow MySol Customer Base
• Must be a quick learner

Language(s)
You must speak Luganda, English and one of the following languages:
• Ateso
• Lunyoro-Lutoro
• Runyankore/Rukiga,
• Lusoga, Lumasaba,
• Lango/Luo

Technology
Conversant with use of computers

Please Note: If you are currently a MySol Champion (sales agent) you are not eligible to apply

About ENGIE Energy Access
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

Job Purpose/Mission
The purpose of this role is to ensure timely and efficient design, production and delivery of all branding, marketing and promotional material. The position holder is responsible for overseeing the entire creative process for these materials, their production and distribution/installation at various touch points, as well as across all locations.

Responsibilities
Graphic Design and Creatives:
• Lead the design and creative process of all brand communication materials including customer education materials, brochures, flyers, posters, as well as digital content e.g., web banners, infographics etc.
• Develop and illustrate concepts by designing graphics, art and copy regarding arrangement, size, type, and style, and related aesthetic concepts and submit rough layout for approval.
• Ensures Visual goals are achieved, creating agreed look and feel of all designs by bringing to life creative ideas.
• Where necessary, completes projects by coordinating with outside agencies, art services, printers, photographers, etc.
• Organize and manage an archive/folder of all Marketing creatives
• Contributes to team effort by accomplishing related results as needed.

Brand Materials and Assets
• Efficiently coordinate print and production of key materials needed for branding and marketing, ensuring price efficiency and timely delivery to various touch points
• Assist in the development of internal and external communications to drive employee and customer engagement including e-flyers, Posters, Newsletters, training materials, business updates, internal announcements and other such material.
• Liaise with external designated vendors/service providers (e.g. print company) and our own distribution operation to ensure delivery deadlines are achieved
• Build and manage a successful working relationship with Sales/Customer Experience teams to deliver on in-store displays, POS requirements and other ATL branding
• Any other related Ad hoc projects

Brand alignment
• Support the Marketing Manager and entire Marketing team to deliver the ultimate ‘brand experience’ across all customer touch points, helping us to build a stronger brand.
• Support the delivery of our brand strategy,
• Provide project support to the Marketing team and other departments, managing incoming requests, demands and expectations.
• Whenever necessary, represent Team Uganda on Global sessions involving creatives and branding.

Knowledge and skills
Experience:
• At least 2 years of graphic design and creatives experience
• Strong communication skills to inspire people to live our brand
• A self-starter who needs minimum supervision and can hit the ground running
• Naturally Creative individual with very high attention to detail, thinks outside-the-box and be a true brand ambassador who is passionate about bringing a brand to life.
• Well-developed personal organizational skills and excellent Time Management to handle juggling several projects almost simultaneously with proven ability to work to strict deadlines.
• Excellent team player who is able to collaborate and get along with others when they work as part of a Project team.
• Passionate about brands

Qualifications:
• Post High School education or equivalent
• Formal Training in Creatives/Graphic Design is a plus

Language(s):
• English (Oral and written)

Technology:
• Proficiency in use of Adobe’s Creative Suite, including; Photoshop, Illustrator, InDesign, and more, as the standard in the industry is a MUST. Ability to use any other necessary design software and equipment is a plus.