Relationship Manager (Institutional Banking) job at I&M Bank
JOB DETAILS:

JOB PURPOSE
To build and cultivate relationships with potential/existing Institutional Banking customers and translate those relationships into profitable business for the Bank.

MAJOR DUTIES & RESPONSIBILITIES
• Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in Institutional Banking .
• Primarily responsible for identifying and developing profitable and quality business.
• Obtain higher share of mind from existing and new customers by offering superior services, competitive pricing and flexible product range
• Working actively with the Relationship Team, IT and operations personnel to drive growth of liabilities through sell of various bank products in the Public Sector space.
• Preparing and presenting sales proposals to prospective customers.
• Monitor product development and pricing of competitors. Anticipate market trends and counter competitive pressures.
• Maintain a comprehensive database of existing relationships/prospects.
• Identify customer needs/buyer values and proactively seek to provide products/ services to meet the identified needs.
• Initiate and monitor customer/bank contact at all levels for assigned clients to ensure that highest standards of service are maintained
• Ensure timely resolution of customer complaints and issues.
• Market a portfolio of deposit accounts with the objective of raising Institutional Banking deposits at minimum cost.
• Prepare monthly activity and performance reports for Head, Corporate Banking’s attention.


REQUIREMENTS
Minimum Education Qualification:
• A University degree in Business Administration, Finance, Economics or Management.


Work Experience:
• A minimum of 5 years relevant work experience.


Required Competencies (Knowledge, Skills & Abilities):
• Excellent customer service orientation
• High level of integrity
• Excellent communication skills
• Strong sales/cross-selling skills
• Good motivational and training skills
• Strong product knowledge
• Attention to details
• Analytical Skills
• Strong negotiation skills
• Problem solving abilities
• Networking skills

Note: Deadline for this job posting is 24th November 2022 at 5:00pm and only shortlisted candidates will be contacted


JOB DETAILS:

Job Summary:
To drive the growth of the bank’s asset and liability portfolio in the Multinational Corporations and Leading Corporate business segment, as per the Bank’s strategy and maximize net revenue generation through delivery of a fast-track product structuring and appraisal process that will ensure timely delivery of well-structured products to customers.

Major Duties and Responsibilities
• To drive the growth of the bank’s asset and liability portfolio in the Multinational Corporations and Leading Corporate business segment (both Large and Local), as per the Bank’s strategy.
• Maximize net revenue generation through delivery of a fast-track product structuring and appraisal process that will ensure timely delivery of well-structured products to customers.
• Provide superior relationship management, customer retention, loyalty, preference & devotion to corporate relationships.
• Work with segment heads to upskill understanding of the market, sales and product understanding.
• Ensure that the correct customer solutions are advanced to corporate customers to enhance growth in customer numbers and achieve overall financial targets.
• Analyse and compare the Bank’s product offer, service, pricing and financial performance against competition, and give feedback from Market intelligence, to remain relevant and competitive to be the preferred financial provider in the market.
• Identify new or additional business openings in the market through research and information gathering.
• Improve on relationship management through regular visits, timely feedback to clients & continuous anticipation of their needs with the aim to exceed their expectations.
• Cross selling and retention of borrowing vs. non – borrowing clients in Branches to maintain a clean & updated database.
• Addressing/resolving corporate customer complaints and providing feedback in a timely manner.
• Drive growth of the balance sheet through generating good quality assets / liabilities.
• Contribute to Bank’s projected income through growth of the Bank’s risk assets portfolio and related fee product income.
• Review / appraise potential business being attracted by the bank in the niche segment of Commercial Banking.
• Participate in development and structuring of products and/or facilities that may enhance the balance sheet growth and income streams of the Bank.
• Analyse the portfolio performance in order to further develop/structure appropriate products for the customer.


Minimum Education Qualification
• A University degree in Business Administration, Finance, Economics or Management.
• A Master’s degree in any of the above fields and/or Part or Full professional qualifications in accounting/Finance (ACCA/CPA/CFA), or equivalent will be added advantage


Work Experience
• A minimum of 5 years relevant work experience

Key Required Skills
• Marketing/networking skills.
• Problem solving skills.
• Result Orientation.
• Analytical Thinking.
• Report writing skills
• Negotiations skills