JOB DETAILS:

Responsibilities
1. Liaise with the different Departments to identify fraudulent cases and follow them up.
2. Take lead in the recovery of defaults related to fraud.
3. Liaise with different law enforcement agents to ensure that fraudsters are apprehended and made to pay penalties / brought to book.
4. Train the sales force the importance of maintaining a steady stream of good credit customers and avoid fraud.
5. Train different departments on how to combat / mitigate fraud.
6. Investigate and recover all missing/stolen/lost devices from Field
7. Design initiatives on ad hoc basis to improve credit quality of loan portfolio and reduce fraud cases in M-KOPA
8. Investigate and identify cases that are unrecoverable and present them to team leader or Credit Manager
9. Prepare and submit regular reports from the field on fraud-related activities and performance to team leader fraud.
10. Work hand in hand with the data analyst to support desktop analysis of cases. 11. Any other duties assigned by the supervisor.
11. Investigate fraud cases as per field plan and accomplish within the stipulated time at minimal cost
12. Provide investigation reports for special cases as requested by business
13. Provide guidance on the best way forward against offenders depending on evidence collection and
14. Liaise with police where necessary on recovery efforts against defaulters
15. Liaise with relevant partners for quick access to tracking information to assist in recovery for
16. Ensure all none paying customers are identified in the area in which you are operating and ensure recovery of devices all such devices
17. Deliver on operational excellence sport checks for every touch point in your jurisdiction.
18. Maintain cardinal relations with police for purposes of managing high level incidents and cost of investigation.

Incumbent Requirements
1. Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
2. Knowledgeable in identifying indicators of fraud through data translations and investigations findings.
3. X-police service person with a clear understanding and experience in managing criminal and other case cycles
4. Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
5. High level of honesty and integrity
6. A positive, learning-oriented attitude and capacity for self-empowerment
7. Basic information on police procedures is a bonus.
8. Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative method
9. Understanding of other computer applications as Power point , excel is a must
10. High degree of self-belief
11. Able to meet investigations times.
12. Must be a competent driver



JOB DETAILS:

What will you do:
1. Lead the design and management of M-KOPA's training program, including content creation, learning management system maintenance, sales collateral, and other training materials.
2. Build an overall sales curriculum that includes the delivery of static and interactive training modules.
3. Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models.
4. Design all training methods informed by the needs and priorities of our frontline teams and aligned to the business objectives.
5. Manage any external partners/vendors used to support creative content design or learning management tools.
6. Collaborate with department heads and in-country teams to roll out training in the field.
7. Support the training leads and trainers in all M-KOPA markets to ensure the effective deployment and adoption of training programs aligned with the country's priorities and KPI objectives.
8. Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
9. Partner with HR, Marketing, Data, and Sales teams to identify areas that require training support, develop program requirements, set delivery plans, and track performance
10. Champion continuous training improvement by closely monitoring the effectiveness of M-KOPA’s training and development programs
11. Work closely with the in-country teams to drive the adoption of new training methods and track adherence to new protocols.
12. Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity.
13. Review the progress and upskilling of sales representatives.
14. Provide insights from users in the field and design the systems and KPIs to regularly report out training results to management teams.

What We’re Looking For:
1. You are passionate about our mission of making financing for everyday essentials accessible to everyone.
2. You have strong sales and business operations experience, with over 2- 3 years of experience in a training development role, preferably as a manager overseeing a team of trainers.
3. You enjoy traveling and working across multiple markets.
4. You have a proven track record of successfully facilitating training campaigns through instructional design, adult learning methodologies, and learning evaluation models.
5. You have developed expertise in using digital tools and platforms to deliver interactive training content for frontline teams.
6. You are a detail, results-focused individual with excellent decision-making, strategic thinking, and creative problem-solving skills.
7. You are an exceptional communicator – both verbally and written – and able to deliver information in a clear, concise, and engaging manner to all stakeholders.
8. You love inspiring individuals to get the best out of them and have excellent organizational skills.
9. You are highly motivated and have a strong sense of ownership, and are able to handle multiple projects and meet tight deadlines with demonstrate composure.
10. You love a fast-moving environment with frequent change and a sense of urgency to get the job done and enjoy collaboration across multiple teams and functional areas.
11. Bachelor’s degree or equivalent; or 2 to 3 years related experience or training; or equivalent combination of education and experience