JOB DETAILS:

Job Description
1. Manage all contracts and provide legal advise for all the transactions initiated by the commercial teams.
2. Mitigate litigation risk and manage all commercial disputes.
3. Manage the legal risk related to the retail network, distributors, B2B and B2G customers, Card and consignment sites.
4. Provide legal advisory for all company operations, decisions and transactions.
5. Executing the debt collection strategy.
6. Ensure the company’s operations are in compliance with the applicable laws, regulations, voluntary commitments and standards e.g. regulatory and compliance assessments, legal watch, acquisition of licenses and permits etc.
7. Train and awareness of employees and the company on the laws and expectations of the law affecting their roles and duties.
8. Manage the external legal panel supporting the execution of the roles’ objectives.
9. Preparation and responsibility for the section’s budget.
10. Ensure that all operations are carried out in accordance with the code of conduct and applicable laws.
11. Manage key legal regulatory stakeholders in line with the rules, procedures and policies on the same.
12. Support the deployment of the Company’s compliance program e.g. maintaining due diligence records, training employees/ third parties, coordination of the annual Conflict of Interest declarations, gift registers, competition law and other related declarations.

Candidate profile
1. Bachelor’s Degree in Laws.
2. Post Graduate Diploma in Legal practice is a must.
3. Excellent communicator and innovative Legal-business solutions.
4. Eight (8) years post graduate experience working in a corporate environment.
5. Member of the Uganda Law Society and East African Law Society

JOB DETAILS:

Job Description
1. The CRE will act as a primary point of contact for TotalEnergies customers
2. Communicate with current and potential clients via telephone, email, online chat, or social media in a professional and timely manner.
3. Providing customers with the TotalEnergies service and product information.
4. De-escalate stressful situations by maintaining a courteous and calm manner at all times.
5. Completing call notes and call reports as necessary and updating them in the CRM tool. Up-sell and Cross-sell TotalEnergies products and services. Complaint/Inquiry Management
6. Handle customers issues/complaints and follow issues through to resolution.
7. Resolve customer complaints regarding our product, services, and processes.
8. Identifying & escalating priority issues to the appropriate departments.
9. Provide timely feedback to the customer as per the company guidelines.
10. Keep accurate records and document customer service corrective actions and discussions
11. Deliver prompt and professional solutions to customers` inquires in liaison with the other business teams. Customer Database
12. Update the affiliate’s customer database.
13. In liaison with the business teams the CRE will engage dormant & inactive customers in order to onboard these customers back.

Candidate profile
1. A degree in Business administration, international business, or Marketing related field from a reputable University
2. At least 1 year Practical Experience in handling clients/customers
3. Strong interpersonal skills and an ability to build rapport with customers
4. Strong communication skills.
5. Relationship-Building Skills
6. Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
7. Excellent organizational skills.
8. Strong listening skills, problem-solving skills
9. Previous customer care experience and an organized approach to work is an added advantage.
10. Must be Fluent in English and 2 or more local languages.