Summary
Date Posted: Saturday, August 26 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Overview:
IRC is seeking 03 Moderators, based Kampala under the direct supervision of the Editorial Officer. Moderators will communicate directly with our users every day - replying to their comments, messages, and questions; and support the development of responsive information materials.

Roles and Responsibilities:
• Reply to messages and comments received on Signpost social media channels with the help of a team of experts and moderation guidelines.
• Engage users in conversation online.
• Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
• Provide feedback on (and translate into English if required) representative and noteworthy comments and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps).
• Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
• Collaborate with Editorial and Social Media teams to develop thorough, well-researched answers.
• Analyze information gaps amongst refugee populations to feed into future content creation.
• Keep up to date with all the new information that we put out on an ongoing basis and attend regular trainings as required.

Key Working Relationships:
Position Reports to: Editorial Officer
Other Internal and/or external contacts: Signpost team (Manager, Service mapping officer), IRC protection team, IT/Helpdesk team, implementing partners.

Qualifications
• Asylum-seeker, refugee or host community member
• High emotional intelligence and demonstrated ability to empathize.
• A native speaker of one of our audiences’ key languages.
• Excellent communication skills ability to apply communication guidelines in written responses.
• Integrity.
• Ability to work autonomously.
• Respect for people of all walks of life.
• A team player.
• Fantastic attention to detail.
• Strong computer proficiency and well acquainted with basic software tools - can navigate autonomously in Windows, Android, Skype, Microsoft Suite and Google docs.
• Knowledge of social media platforms, especially Facebook, and cultural use of these platforms.
• The commitment to going above and beyond in the quest to give people in crisis accurate information.

Desired Requirements:
• Experience working with refugees, migrants, or displaced people in a voluntary or professional capacity.
• Diploma or degree in social work or a related field, bachelor’s degree is an added advantage.

Work Experience:
• At least three to five years of demonstrated experience in editing, sub-editing, copy editing.
• Experience working with a humanitarian organization.

Language Skills:
• Advanced English language skills, oral and written.


Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure

Interested applicants?Click here to apply


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