Summary
Date Posted: Thursday, August 17 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job summary
To maintain full control centrally of all sites through 24/7- 365 surveillance systems in order to provide maximum possible service availability and performance while provisioning customers’ network services on core equipment and providing support to all technical teams.
To manage NOC resources efficiently through scheduling shift rosters, leave, and constantly monitoring the individual team member’s performance in accordance with the established/agreed upon key performance indicators.
To ensure the correct management of NOC systems and tools like OSS tool Tracking tools in order to achieve optimum operation at all times.
To ensure performance reporting on network performance parameters (uptime, MTTR, MTBF, etc) to facilitate management decision making.

Responsibilities.
• Be responsible for the overall arrangement of the monitoring and inspection of the center.
• Be responsible for the daily work assignment and assessment of personnel.
• Coordinate the cooperation of the technical team and each line in handling the monitoring work.
• Report problems to the technical team and the upper-level department in time.
• Supervise the completion status of monitoring and patrol inspection, complete the quality, and check the standardization of document records.
• Track the fault rectification until the fault is completely rectified.
• Monitor external alarms on all sites with a special focus on P1 and P2 for all major backbones as highlighted by customers.
• Follow up with customers to ensure alarm issues on their end (faulty alarm cards, wrong alarm naming on the BSCs) are timely closed.
• Liaise with Customer NOC on alarm concerns, and also ensure NOC teams are adequately trained on alarm configurations as well as interpretation.
• Ensuring all the new sites are added to NOC databases as well as decommissioned sites are removed from the daily uptime tracker.
• Timely escalate all emergency and critical alarms to O&M contractors and update Management of active critical alarms. Alarm time to escalate timelines must be observed
• Follow up on all failures to ensure resolution within the SLA target (MTTR).
• Supervise NOC agents (the company’s and Contractors) and maintain a working shift rota to ensure the NOC is fully maned 24/7 with an active backup plan.
• Collect, review and update failure details (RCAs) in the failures' database/Tracking Tools
• Review and vet all customer emergency access requests (e-mail request has to be sent to the company’s NOC from the customer and all such requests must fit the guidelines in the site access procedure.
• Review and Vet all customer, contractor, third party/staff planned site access requests and ensure full approval of requests.
• Co-ordinate access grants with all teams that need to access sites 24/7
• Receive and Review comments from operators on all failures and update the internal failure tracker accordingly.
• Track all NOC signoffs from all customers and contractors.
• Ensure an effective escalation process using the agreed escalation criteria is maintained.
• Ensure all contractors comply with the company’s processes, policies, practices, procedures, and above all, the agreed service level (SLA).
• Ensure that Operations, Operators, and contractors comply with the requirements of health and safety as defined by local country legislation.

Requirements
• Experience working with different NOC and Network Performance Management
• Good Network design and performance gap analysis.
• Equipment capacity & performance analysis, identify fundamental weaknesses and make recommendations.
• Good project and SLA management skills
• Good risk management skills
• Integrity, leadership skills Innovative and good Relationship manager
• Ability to guide others in solving complex switching problems.
• Good analytical and problem-solving skills
• Assertive, Self-starter, Proactive, Attention to detail
• Team player, High level of responsibility
• Ability to learn quickly and work under pressure

EDUCATION:
• A BSC degree in Mechanical, Electrical, Telecom engineering, computer science or Information systems
• Minimum 5-10 years of NOC operations Management


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

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