Summary
Date Posted: Thursday, June 29 2023, Base Salary: Not Disclosed

JOB DETAILS:
Mission
The Onsite Support Intern is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Intern acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.

Responsibilities
In Junior Level role:
• Provide second-line investigation and diagnosis.
• Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
• Escalate unresolved incidents and service requests within agreed timescales.
• Log incident and service request details per help desk procedures.
• Communicate with customer regarding incident progress.
• Ensure tickets are updated at all times until issues are resolved.
• Conduct customer satisfaction callbacks and surveys.
• Comply with Quality, Health, Safety and Environment policies and IT policies.
• Liaise with customers, other IT support groups and third-party providers when necessary.
• Perform staging of PCs.
• Maintain Global Asset Management database with updates related to the assigned hardware.
• Perform Install, Move, Add and Change tasks.
• Perform hardware and software maintenance and support.
• Participate in IT team and follow up on objectives and key performance objectives.

Experience & Exposures:
• Candidate must be of Ugandan Nationality.
• Fresh-out candidates with 1-2 years of experience in similar field.
• Bachelor’s degree in a computer related field.
• Relevant certifications.
• Experience supporting end-user IT hardware and software.
• Knowledge of IT security principles.
• Strong IT Infrastructure Domain knowledge.
• Good Problem-Solving skills.
• Decision-making ability.
• Good communication skills especially if the role is a client facing role.


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
Interested applicants Click here to apply

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