Summary
Date Posted: Friday, September 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

ABOUT SPARK MICROGRANTS
Spark Microgrants believes in a world where everyone lives with dignity and determines their own positive future. Decades of prescriptive aid have sidelined the poor from the very programs meant to uplift them. We believe in local solutions and catalysing rural villages facing poverty into action.
At the heart of Spark’s model, the Facilitated Collective Action Process (FCAP), are ‘town-hall’ style weekly meetings, in which women, men, young, old, plan together for their community’s future.
Each village elects a leadership committee, establishes a village savings account, and launches a project of their choice. Members receive training on financial management, transparency, leadership, village planning, and advocacy.
Spark trains partner organisations and works with governments to scale the FCAP as the model of choice to advance social and economic development, improve lives, and secure lasting change. Spark is now active in 500+ villages in 6 countries, improving the lives of over 500,000 people.
In Uganda the CoP is implementing the FCAP in locations of West Nile and Bulambuli district in Uganda. Our partnership with Centre for Community Development in West Nile covering 20 partner communities spread across the Omugo and Rhino Camp refugee settlements housing both refugees from South Sudan and the Democratic Republic of Congo. We also have a memorandum of
Understanding to implement the FCAP in Bulambuli district with 55 partner communities currently.

As a team, we share a set of common values that shape how we work. These are:
• Facilitators. We don’t impose; we enable others to generate impact.
• Community-driven. We are motivated by what is best for the community.
• Process-centered. The how of what we do is just as important as the what.
• Authentic. Our vision and values live in everything we do.
• Dynamic. We seek opportunities and are willing to take risks to serve our community partners better

THE ROLE
We are seeking an Engagement Officer who will be responsible for identifying technology training needs of the organisation and developing programmes to meet those needs. The officer will also be a point of contact for various stakeholders including implementing partners, Community Based
Facilitators (CBFs), partner trainers and Spark’s program team to the product team. He/she will
manage the issue log on different organisational systems, resolution of these issues and ensure that
the solutions are communicated to the relevant stakeholders.

RESPONSIBILITIES
• Work closely with the product team to develop and maintain the organisational data collection tools.
• Requirements engineering i.e. establishing and documenting requirements for the different teams on the different organisational platforms (data collection forms, dashboards and applications) managed by the product team.
• Product support and communication coordinator including
Managing the collection of issues/feedback from the relevant stakeholders
Assigning or escalating the collected issues accordingly within product tools
Following up with the relevant product staff to ensure that the issues are resolved
Ensuring that the relevant stakeholders are informed once the issues have been resolved
• Developing training materials (manuals/content and videos) to be used to train different stakeholders i.e Implement partners, Community Based Facilitators, Spark and partner trainers on the use of different systems/platforms.
• Conducting training of different stakeholders i.e Implement partners, Community Based Facilitators, Spark and partner trainers on the use of different systems/platforms.
• Working with the program teams to resolve any field related technical issues affecting Community Based Facilitators be it hardware or software
• The engagement officer will be responsible for identifying capacity-building needs and developing and leading capacity-building activities.
• Contributing to any other assignments as identified by the supervisor.

REQUIREMENTS:
Essential:
• Bachelor’s Degree in IT or a related discipline.
• Two or more years of experience working in delivering high quality training on digital tools.
• Experience of managing stakeholder feedback.
• Strong interpersonal skills and ability to build relationships with stakeholders and senior management.
• Understanding of data management policies
• A strong understanding of data flows within a system
• Strong IT skills with knowledge of MS Office software packages and mobile applications
• Good verbal communication skills

WHY WORK WITH US?
• You will be joining a dynamic team that hails from ten countries around the world and is committed to our vision
• You will have the freedom and autonomy to make your role your own. We want to hear your innovative ideas, your vision for the future, and your critical questions.
• We respect and value work-life balance and your need for downtime, vacation, and reflection.
• You will join a dynamic and growing organisation with a clear pathway to learning and career advancement.
• In addition to salary, Spark offers other benefits, including generous paid time off and family leave, monthly communications and professional development stipends.

OTHER INFORMATION
Job Location: s.Spark country office in Kampala with approximately 30% travel to spark implementation areas
We will agree on learning and performance objectives for an initial probation period lasting three months from on-boarding.
Estimated start date: 1st December 2022
Application closing Date: 7th October 2022.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Interested and Qualified, Follow this link to apply:
https://sparkmicrogrants.bamboohr.com/careers/53 

EQUAL OPPORTUNITY EMPLOYER
Spark Microgrants provides equal employment and advancement opportunities to all individuals. Employment decisions at Spark are based on merit, qualifications, and abilities.
Spark does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, marital status, or any other characteristic protected by the law. Spark will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship to daily operations.

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