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Vacancy title:
Projects Quality Controller
Jobs at:
Exquisite SolutionDeadline of this Job:
Wednesday, June 14 2024
Within Uganda , Kampala, East Africa
Summary
Date Posted: Wednesday, June 12 2024, Base Salary: Not Disclosed
Learn more about Exquisite Solution
Exquisite Solution jobs in Uganda
JOB DETAILS:
Key Responsibilities
• We are looking for a Projects Quality Controller to manage teams of call center Agents and Call center KPIs.
• Call listening and giving feedback to Agents on how they can improve.
• Ongoing coaching and development of your team
• Taking call escalations and looking out over your team for when an Agent may need help.
Required Experience
• At least 3-year experience working as a contact center representative. 2 years management experience in a contact center environment.
• At least 2 years' experience working with a BPO company is an added advantage.
Education Requirement: No Requirements
Work Hours: 8
Experience in Months: 60
Level of Education:
Job application procedure
Please send your CV stating the Job Title as the subject to talent@exquisitesolution.com before: June 14, 2024
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