Summary
Date Posted: Wednesday, January 01 2025, Base Salary: Not Disclosed

JOB DETAILS:
Equity Bank is one of the region’s leading banks whose purpose is to transform the lives, give dignity and expand opportunities for wealth creation for the people of Africa socially and economically by offering integrated financial services that socially and economically empower consumers, businesses and communities. With a strong footprint in Uganda, Kenya, Tanzania, Rwanda, Southern Sudan and DR Congo, Equity Bank is now home to more than 15 million customers, the largest customer base in the Eastern African Region.
Currently the Bank is seeking additional talent to serve its customers: -
Quality Assurance Supervisor
Reporting to: Manager Central Monitoring

Job Purpose
The Role holder is responsible for planning and coordinating Quality Assurance activities in the Operations Department. Coordinate with various stakeholders to ensure adherence to processes and prepare status reports, supervise workload of team members and ensure daily checks on all the operations processes and activities. In liaison with other bank units, business leaders, and business partners, the role holder shall provide leadership for developing and executing a sustainable and appropriate control environment strategies within the operations department.

Key Responsibilities
• Identify and assess the Quality Assurance and Internal Controls risks associated with the organization’s current and proposed future business activities, including new products, new business relationships and any extension of operations or network on an international level.
• Identify and maintain an inventory of processing guidelines, laws and regulations required to support operational processes.
• Assess the appropriateness of internal policies, procedures and guideline, ensure a follow-up of any identified deficiencies, make recommendations for amendments, where necessary, and supervise the implementation of corrective measure to mitigate the identified deficiencies.
• Monitor compliance with internal policies, procedures and guidelines by performing regular and comprehensive quality assurance assessment and testing; report the results on a regular basis and promptly where deemed necessary to executive management and, if necessary, the Board of Directors;
• Centralize all information on Quality Assurance related issues (ex: breach of regulation, non-respect of procedures, conflict of interest)
• Establish and / or supervise appropriate quality assurance checks and internal controls.
• Implement risk/quality assurance monitoring tools/maps including activities, triggers, probability and actions.
• Spearhead the implementation of quality assurance and internal controls and ensure that these are adhered to at all times.
• Accountable for risk mitigation within the Reconciliations unit by keeping abreast with the regulatory and partner requirements.
• Co-ordinate and manage new product initiatives to ensure adherence to Policies, procedures, Mandatory requirements and customer experience standards.
• Audit and Compliance: in liaison with audit departments to ensure policies and procedures are adhered to.
• Risk management: Reviewing processes within reconciliations to identify risks and opportunities to streamline operations, improve service and minimize losses.
• Implement reconciliations Service Level Agreement (SLA)/ Turn-Around Time (TAT) Maintaining an up-to-date risk register, conduct Key Control Self-Assessments (KCSA) through continuous monitoring of service commitments both internally and externally
• Provide leadership, motivation, and development to reconciliations staff.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth while inspiring others thus nurturing positive employee morale and embracing our mission, vision, and core values.
• Drive competency development through continuous learning, certifications, role based learning, and job enrichment to drive high performance
• Establishing clear KPIs, proactively evaluating individual and departmental performance against initial forecasts and targets and making adjustments as needed to achieve targets.
• Effective leadership, capacity building and team development - output, Succession plan, High staff productivity and motivation, effective staff deployment and training, cost optimization, efficiency, and effectiveness in execution of tasks.

Desired Knowledge, Skills & Abilities:
• Holder of a Business-related Bachelor’s Degree from a recognized university.
• CPA professional qualification an added advantage.
• At least 3 years’ experience in reconciliations 2 of which must be in leadership position.
• Good knowledge of Microsoft Office Suit especially excels
• Have a strong control, process, and risk management mindset.
• Innovative and pro-active
• Excellent leadership skills, communication skills, analytical, problem solving and interpersonal skills.
• Result oriented and business focused and ability to work under pressure.
• Knowledge of emerging market trends on Telco’s business, card business, payments industry and related channels

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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