Summary
Date Posted: Monday, August 07 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
Welcome and check guests in and out of the hotel, attend to guest queries, provide excellent, prompt, and professional guest service to meet guest needs, and ensure guest satisfaction in line with MRH's strategy and policies.

Responsibilities
• Welcome guests upon arrival, confirm their booking, assist them complete registration, allocate them rooms as per guest preferences, and provide guidance on the hotel amenities.
• Manage online and phone reservations, provide information about the hotel, available rooms, rates, and amenities, confirm bookings, and block booked rooms.
• Liaise with the housekeeping staff before occupancy and after rooms are vacated to ensure all rooms are clean, tidy, and fully furnished to accommodate guests to their satisfaction.
• Attend to and respond to guests’ complaints and inquiries in a timely and professional manner by liaising with other departments for issues resolution as may be required.
• Post bills for consumed services to guests’ accounts, review accounts, charge guests during the check-out process, and process accurate payment of guest accounts.
• Monitor visitors to the hotel, ensure safety, and report any suspicious activity to security and management.
• Maintain a neat and orderly front desk and reception area, replenish the brochures and information cards.
• Maintain clear and accurate records of guest room booking, and retrieve records as may be required.
• Complete maintain and submit any incident reports, daily activity reports, or other reports requested by management.

Requirements
Qualifications and skills
• Minimum of an Ordinary Diploma in the disciplines of Hotel Management, Tourism & Hospitality Management, or related field.
• At least one (2) year experience as a receptionist in a reputable and busy hotel.
• Knowledge of Opera / Fidelio / other world Class Property Management Systems is required.
• Knowledge of principles behind excellent customer service.
• Excellent knowledge of the hotel amenities.
• Good and smart presentation
• Knowledge of computer skills
• Requires standing and working for extended hours occasionally



Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
Interested and qualified? Click here to apply

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