Summary
Date Posted: Friday, August 02, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Reports to: Team Leader, Collections and Recoveries
About Barclays:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Recoveries Officer is responsible for the management of all out of order accounts within the Retail portfolio with the objective of putting in place strategies with the customer to bring their indebtedness back to order or recovering from defaulting debtors..

 Key Duties and Responsibilities:
Risk Management and Control: 40%
• Monitor and control the out of order retail accounts and take appropriate action to normalise the position, within pre-determined policy rules and laid down strategies. The overall objective of the role is to ensure recovery action is taken at the earliest opportunity to avert loss through default
• Undertake the review of all monthly advances control reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such out of order accounts are returned to order within the shortest possible time. This is likely to involve agreeing short term lending agreements.
• Contact customers whose accounts are out of order. This may take the form of written correspondence or normally this would be by direct telephone contact.
• Receive and authorize FOS authorization requests (agree short term borrowing requests)
• Own & maintain a diary system for:
• Quarterly account reviews
• Provision of financial information
• Perfection of security
• Fulfilment of conditions of offer
• EWL review
• Review and recommend classification , writing off , or outsourcing of a debt
• Send out notices and demand letters
• Adhere to service level agreements
• General filing
Business Management: 30%
• Monitor and manage workflow within the Retail Credit Collections, Monitoring & Control and Recoveries Team.
• Compilation of various returns, as required, through the assimilation of information available within the Retail Credit team
• Responsible for devising collections and recoveries strategies for implementation within the Collections, Monitoring & Control and Recoveries team
• Input into new/amended lending policies or products within the business
Stakeholder Management: 30%
• Liaison with 3rd parties (i.e. debt collection agencies) regarding policies and strategies for the recovery of out of order accounts.
• First point of contact for customer complaints.

 Qualifications, Skills and Experience:
• The ideal candidates for the Barclays Recoveries Officer job should preferably hold a Bachelor’s degree in Business Administration, Commerce, Accounting or equivalent
• Extensive knowledge of the banks processes and rigour requirements related to Collections and Recoveries
• Basic IT/Systems knowledge
• Basic cash management and accounting knowledge

Job Skills: Not Specified

Job Education Requirements: Bachelor’s degree

Job Experience Requirements: Not Specified

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Job application procedure
  If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Click Here
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

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