Summary
Date Posted: Thursday, January 11 2024, Base Salary: Not Disclosed

JOB DETAILS:
Main Purpose of the Job
The job holder is responsible for proactively promoting a Relationship-based offering by operating as a dedicated and primary point of contact for customers in the target market. Will provide banking solutions which meet the customer’s needs in accordance with the segment’s value proposition through the Ecosystem in line with the Bank's Business objectives. Provide an efficient personal banking service and support to a portfolio of branch-based clients across the Ecosystem. Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.

Duties and Responsibilities
• Develop a well thought through annual Budget as per the Bank objectives.
• Initiate and act as a key lead generator through the value chain system and support all the Branches to tap into the opportunities by serving customers end to end from the anchor to the distributors, retailers
• Develop and maintain relationships with key customers and other relevant bodies to ensure that the company maximizes its revenue potential.
• Ensure quality Relationship Management; enforce customer retention and growth of the deposit and loan book by managing the relationships.
• Grow and develop a clean customer data base in line with the company objectives and goals.
• Support in training, coaching, mentoring and team building to enhance teamwork at the branches
• Drive the cross selling and retention function to grow both liabilities and assets in terms of wallet share and value addition.
• Contribute to the development and enhancement of our range of customer products.
• Manage credit quality standards through effective management of risk according to TBL policies.
• Compile monthly, quarterly, and yearly reports for the purpose of measuring growth against target.
• Grow contingent Liabilities, by acquiring key strategic clients in the corporate banking space.
• Monitor the sales performance of competitors to ensure that the company maintains and develops its competitive position through continuous feedback from the market.
• Maintain a well- orchestrated leave management plan.
• Give support to the branch teams in terms of sales and ensure that customers are well taken care of.
• Drive the mobilization effort for liabilities through sales activities.
• Note: Perform any other duties that can be assigned from time to time.
• "Comply with AML/CFT/CPF policies and procedures, non-compliance of which shall be addressed as per the bank disciplinary processes"

Key Performance Indicators
• Achievement of set targets.
• Increased activities on individual accounts
• Increased number of new anchors.
• Quality asset portfolio
• Growth in numbers/ deposits & loans
• Reduced number of customer complaints
• Increased revenues

Person Specifications
• Bachelor’s degree in a business-related field.
• Five years’ experience working in Banking industry in Relationship Management or Customer Experience
• Knowledge in retail, corporate, treasury, mortgage products, digital marketing and money transfer services highly desirable
• Professional qualifications (CPA/ACCA) are an added advantage.
• Excellent relationship management skills and interpersonal skills with the ability to build long term, high quality and trusted relationships.
• Result driven with a track record of demonstrable networking, selling and influencing skills as well as ability to identify new opportunities.
• Demonstrate a solid awareness in operational risk and quality in driving service excellence
• Knowledge of MS Office tools (Excel, Word, Project and PowerPoint)
• Fluent in the English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.

Bbehavioural competencies
• Excellent Communication & negotiation skills
• Inter-personal / people management skills
• Integrity
• Excellent sales knowledge & exposure to customer service
• Professionalism
• Analytical skills
• Leadership skills
• Creative and innovative thinking
• Must be fluent in English


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

If you believe you meet the requirements for any position above, please submit your application letter and CV to recruitment@trobank.com. 
Applications should be addressed to;
Head Human Resource
Tropical Bank Ltd
Plot 27 Kampala Road
P.O. Box 9485 Kampala.

Closing date for receiving applications is: : Friday,12thJanuary, 2024


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