Summary
Date Posted: Saturday, August 26 2023, Base Salary: Not Disclosed

JOB DETAILS:
Duties And Responsibilities
• Carry out field visits as assigned by respective leadership or designated supervisor. The field visits should only result into one of the two outcomes: full recovery of arrears or repossession.
• Correctly and completely use the systems in place and update the Communication Logs for every interaction and action held on a given agreement. (ERP, Tracking, Microsoft office)
• Correctly profile client cases from investigations done, set and follow through the necessary actions on the systems used until closure.
• Report daily on workload assigned and tasks undertaken.
• Handling Customer, Association and staff queries mainly physically and occasionally over the phone, email, and other Company communication channels.
• Educate current customers with information regarding their loans (outstanding dues, installment dates, installment amounts, payment procedures, safety measures, tracker functionality) as well as general information on where to find MOGO in case they need help.
• Actively participate in team meetings and perform any other duties as assigned by respective supervision.
• Support when called upon in emergency situations.

Job Requirements
• A bachelor's degree of any discipline from a recognized University Minimum 1+ years of repossession or collection experience
• Ready to work in upcountry locations.
• Must be Physically strong and of sound mind.
• Must have experience in riding a motorcycle.
• Must have a valid riding permit.

Skills
• Demonstrate a high level of integrity, work ethics, a proactive and positive attitude. Excellent interpersonal /customer handling skills
• Excellent communication skills with a high level of confidentiality. Intermediate level technical skills working with MS Office
• High level of emotional intelligence and ability to manage state in stressful situations.


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug  with the subject "Repossession Specialist"


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