Summary
Date Posted: Thursday, December 29, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Retail Performance Manager

Job Description
• Responsible for the execution the affiliate’s Retail Business Performance Strategy.
• Responsible for the Retail Performance analysis, reporting and management across the different business Units. This shall include: analysis and follow up of department performance Vs set targets, OPEX cost control, loss mitigation on network, credit management and handling of station complaints.
• Responsible for Pricing, Profitability Analysis and retail Optimization.
• Responsible for ensuring the Retail Work Stream delivers on its commitment to the Leap Project.
• Ensure that Quality & Standards are maintained at the service stations: in terms of record management (quality checks, station procedures) and proper waste management.
• Ensure that Optimization is properly implemented and maximize value obtained.
• Liaise with the different Heads of Sections to study the market to understand and/or identify Changes in Clients requirements/needs and Competitor initiatives with the view of adopting the Company’s Route to Market to meet these.
• Coordinate the affiliates efforts on innovation within the Retail Department – Key focus on Digitalization of processes.
• Develop, propose and follow a career path to empower station’s staff with training program, knowledge control, proficiency check.
• Responsible for ensuring that a central data base of talents for stations and a permanent pool of dealers is ready to take over stations.
• Facilitate recruitment process for both Young Dealers & Financial Dealers
• Develop, propose & implements the annual Network training plan in a way consistent with the Africa training policy and within the approved annual budget.
• Ensure follow up of all group on spot trainings of dealers & station staff in liaison with TM's, HSEQ, SFS teams etc.
• Responsible for induction training programs of new Retail Territory Executives, SFS staff, Young Dealers & Dealers.
• Coordinate and animate the team coach program
• Ensure Top Service program animation to achieve a minimum score of 90% in all benchmarks. Organize corrective action according to the findings where improvement is necessary.
• In charge of the Annual Dealers Challenge
• Plan and co-ordinate annual Dealer convention.
• Roll out of SIS project
• Ensure that Salsa usage and all retail tools are maximized

Candidate profile
• A bachelor’s degree in Commerce, Business Administration, Economics, Marketing, or a related course from a reputable university
• A professional qualification in marketing is an added advantage
• Minimum of 5 years in commercial business
• Extensive Retail experience
• Sales & Marketing minded good negotiation &communication skills, creative, team player, result & customer oriented, flexible, ability to work with tight deadlines, analytical thinking, and time management skills
• High level of communication and interpersonal skills
• Good knowledge of accounting
• Responsive and aggressive working spirit

Work Hours: 8

Experience in Months: 60  

Job application procedure
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