Summary
Date Posted: Friday, July 28 2023, Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE:
To offer efficient and first class service to all customers in a way that maximizes sales and revenue from online and telephone clients, and build a client base for future follow up.

MAIN RESPONSIBILITIES:
• Prepare statistical analysis reports for stakeholders to enable them take important decisions based on various facts and trends.
• Handle customer complaints and provide appropriate solutions/alternatives within time and follow up to ensure resolution.
• Respond to client queries about the company's products or services from incoming phone calls and emails.
• Collect and analyze customer feedback by identifying and assessing client needs to achieve satisfaction.
• Generate sales leads by taking an extra mile to engage customers.
• Provide accurate, valid and reliable information by using the right presentation methods/tools. E.g. data spreadsheets.
• Maintain a standard filing system for easy and quick document assess/retrieval.

QUALIFICATIONS & EXPERIENCE:
• Academic: University Degree in any business related course from an accredited institution
• Professional: Diploma in Marketing or Statistics is an added advantage.
• Experience: At least 1 year of relevant work experience in an FMCG company

CORE COMPETENCIES
• Computer literate with knowledge and experience in enterprise software solutions, primarily internet and mobile technologies.
• Proven customer support experience
• Internet and social media marketing experience with higher understanding of new media and web analytics.
• Ability to multitask, prioritize and effectively manage time
• Strong analytical and problem solving skills Strong interpersonal skills
• Strong communication (oral & written)


Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure

If you believe that you are our ideal candidate, please submit your application, detailed CV and academic documents with a daytime telephone number as one PDF document, quoting the position you have applied for in the subject line by 4th August 2023 to the HR Lead-NMGU, Monitor Publications Limited at resourcing@ug.nationmedia.com 
Please note that only shortlisted candidates will be contacted.


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