Summary
Date Posted: Monday, July 17 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Key Responsibilities
• Design custom procedures to monitor abusive activity not captured by Amadeus Revenue Integrity solution.
• Conduct regular audits to ensure that the work processes are followed and executed, resulting in optimal usage of RM applications. You will also support E-commerce & Compliance Manager to effectively investigate and implement recommendations provided by the internal audit team.
• Analyse system logs such as Amadeus sell logs to detect patterns used by travel agents to circumvent UR controls and recommend ways to protect the revenue.
Liaise with IT, external vendors, and RM resources to ensure the systems are integrated in the most optimal way.
• Identify operational needs and proactively develop viable solutions to support RM Analysts in their daily tasks.
• Audit all processes within the department.
• Ensure the laid down processes are adhered to and suggest input for review of procedures.
• Execute contracts and ensure they are implemented accordingly following company guidelines and procedures.
• Perform periodic system and procedural audits.
• Ensure compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation; recommending opportunities to strengthen the internal control structure.
• Conduct investigations on sales malpractices.
• Identify potential risks to the commercial team and the company in general.
• Review, update and communicate changes to internal policies.
• Collaborate with internal and external stakeholders by coordinating information requirements when needed.
• Keep abreast with internal standards and business goals.
• Proactively audit processes, practices, and documents to identify weaknesses.
• Meet work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
• Communicate audit progress and findings by preparing reports and providing information.
• Meet cost standards by monitoring expenses, and implementing cost-saving actions.
• Enhance compliance unit and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Competencies (Knowledge/Skills / Abilities)
• Ability to track information from sources relating to a particular activity.
• Ability to stand his/her ground when seeking information.
• Ability to look for deficiencies in processes that may not be obvious.
• Good communication and analytical skills
• High degree of integrity and confidentiality
• High level of professionalism
• Performance-driven and keen to achieve results.

Qualification & Experience
• Bachelor’s Degree or Equivalent with minimum 5 years of job-related experience in the airline industry in either reservations or sales.
• Knowledge of airline systems such as Altea inventory, PROS OD, and/or GDS.
• Knowledge/experience in Amadeus and ticketing knowledge.
• Good knowledge of Revenue Integrity Processes, applications, and technology.
• Knowledge of programming languages and coding skills would be preferred.
• Strong analytical skills - draws accurate inferences.
• Strong Quality focus and excellence orientation
• Interest in innovation, new technologies & Professional knowledge
• Good Planning and Organizing skills.
• Must have considerable interpersonal and analytical skills with a deep understanding and appreciation of the strategic and operational challenges in airline commerce.




Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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