Summary
Date Posted: Monday, November 04, 2019 , Base Salary: Not Disclosed

JOB DETAILS:

Reports to: Software Services Manager
Responsible For: To provide maintenance & support services to business process owners on the SAP Project Systems module.
Continually review and improve business processes through the implementation of system enhancements to the SAP PS environment. The job fulfills an integral role in the implementations of new functionality and applications.
Department: ICT
Job Purpose: Ensure that SAP PS environment is maintained and supported in accordance with SAP best practices and that any enhancements are fit-for-purpose. .

Key Responsibilities:
• Develop, design and deliver the processes required to support the Project Systems function.
• Ensure that appropriate service levels and quality standards are maintained.
• Ensure compliance to IT governance standards and procedures.
• Analyze and apply required configuration changes or development to fulfil change requests.
• Develop and review business cases, functional specifications, blue prints, and all other associated documentation.
• Establish and maintain regular meetings with different User Group representatives (management) to proactively encourage process and system improvements in line with the strategic objectives of the Umeme.
• Facilitate workshop sessions to determine requirements and possible changes to business processes.
• Review and update business requirements documents and technical specifications documents on periodic basis.
• Maintain process designs (in Visio or any required modeling tool), technical specifications, Training manuals and Test packs to ensure all changes are reflected in all relevant documentation.
• Ensure accurate maintenance of all technical documentation.
• Store all application and related documentation in a centralized repository for future knowledge transfer purposes.
• Receive a call logged via Help Desk for 2nd line support. Prioritize response in terms of the levels of severity.
• Attend to the user via phone or alternatively in person if required to resolve the problem.
• Close the call if the problem is solved and update the call logging applications accordingly.
• Escalate any unsolved problems to line manager.

Personal Attributes
• Strong analytical skills
• High level of technical competency
• Good communication and interpersonal skills and ability to work with others
• Negotiation Skills
• Ability to effectively facilitate workshops with business users/application vendors/etc. in order to jointly design a process or application solution.
• Time Management
• Honesty and Integrity
• Attention to detail
• Persistence, and the ability to follow through and bring tasks to completion

Job Qualifications:
• A Bachelor's degree
• SAP Certification in PS
• Business/System Analysis Certification
• Minimum of five (5) years' experience of working as a SAP Support Analyst specializing in SAP PS
• Extensive experience in working within business solution teams performing IT application development and maintenance functions (planning, design, development, testing and implementation).
• Practical experience implementing new and supporting business specific IT solutions

Job Education Requirements: Bachelor's degree SAP

Job Experience Requirements: five (5) years

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Job application procedure
For more details and how to apply: Visit and fill in the job application form clearly detailing your suitability for your preferred position in terms of required qualifications and experience by Monday 11th November 2019

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