Summary
Date Posted: Friday, March 01 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
KEY RESPONSIBILITIES
Sales Management
• Drive, allocate and monitor the retail sales budget and strategies under the different market segments.
• Daily/weekly/monthly measurement and analysis of key sales indicators: leads, referrals, applications, decline rates, take up rates, utilization, active accounts and in active accounts and account closures as well as some related financial key indicators: assets and liabilities, margins.
• Provide input and guidance in the development of annual retails country sales plans including running back-to-back sales campaigns.
• Drive sales activities and campaigns working hand in hand with the Branches, Product, Marketing and Communication departments.
• Translate sales plans into meaningful sales scorecard at a Branch and individual level (e.g. Manager Branch Sales, WPB Consultant, SRO’s)
• Visit Branches, Sales staff and customers to drive sales productivity.
• Continuously monitor and recommend appropriate responses and action to competitor activity.
• Drive channel optimization within the network
• Guide the branch teams on sales performance inclusive of specific tactics for improvement and optimization.
• Proactively drive and be involved with projects that aim to improve sales measurement, performance tracking and MIS.
• Create customized sales reports to the Head of Retail, head office Retail Managers, Branch teams and other stakeholders based on agreed report process and timelines.
• Align sales productivity to retail financials.

People Management
• Provide sales coaching to branch staff as required.
• Identify knowledge and skill gaps then work with the Branch Manager and HR Business Partners to recommend appropriate interventions.
• Agree performance contracts, monitor, review and appraise sales staff in order to maintain performance at required levels.
• Conduct meetings with sales staff to communicate relevant information and obtain feedback on sales issues within the branches.
• Manage the on-boarding and probation process for new and existing employees.
• Manage leave for direct reports against quality customer service.
• Participate in the recruitment processes for the salespeople.
• Make talent recommendations to the Head of Retail and the HRBP
• Drive, allocate and monitor the retail sales budget/ strategies under the different market segments.

Risk and Control
• Identify and manage business risks from both a customer and bank perspective by adhering to the appropriate control mechanisms to minimize risk exposure.
• Drive KYC compliance for existing and new business under retail
• Take action on non-KYC complaint accounts opened within the retail segments.
• Take action on non-funded accounts opened in the retail department.
• Respond to and follow through all sales audit/risk issues raised by auditors within agreed timelines and laid down procedures.
• Address, support on audit and risk findings within the branches as and when they arise.

Knowledge & Expertise
• A bachelor’s degree with a bias in a Business-related field.
• Sales leadership training.
• 5 years of professional experience in banking with at least 3 years in a managerial role within Retail sales.
• Excellent communication interpersonal, and negotiation skills.
• Ability to influence solid working relationships with corporate companies.
• Ability to plan and execute sales drives in a competitive environment.
• Exposure to customer service and the ability to handle conflicts and client complaints.
• Excellent stakeholder management skills.
• Computer knowledge especially working with spread sheets, power point and word processor.
• Be a team player with ability to lead and work under minimum supervision.
• People management skills with the ability to influence others to deliver.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified? Click here to apply

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