Summary
Date Posted: Wednesday, July 13, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Core Functions / Responsibilities:
• Coordinate a team or teams of up to a total of eight staff members undertaking field
activities in an assigned area or areas, such as at an airport, transit center, third-party
facility, camp-based operation or sub-office, or in relation to transportation, including
supporting staff development processes such as hiring, providing training, assigning
duties and giving feedback to staff members on their performance on a regular basis to
ensure high quality work and the accurate completion of field support activities.
• Coordinate the efficient and effective management of airport services, including care and
verification of travel documentation; assistance with airport formalities; escorts for arriving
and departing individuals; ensuring individuals with special needs or equipment receive
appropriate support; and sending notifications using relevant systems. Schedule daily
work for Field Support staff, ensuring adequate coverage for all flight arrivals and
departures based on advanced booking notifications (ABNs) and onward movements, and
ensure staff have adequate power and IT availability to complete their work. Handle all
urgent issues as they occur and process relevant financial paperwork in coordination with
IOM management.
• Coordinate staff as they assist individuals at transit centers or third-party facilities
throughout their stay. Coordinate with the Operations Associate (Field Support) to
maintain an organized flow of individuals and their luggage through arrival and departure
procedures at the facility; track relevant information regarding flight data and ensure team
members are updated on departure times, delays and cancellations; work with staff to
ensure luggage and medical checks are organized in an efficient manner; under the
supervision of the Operations Associate (Field Support), create the weekly shift schedule
and assign tasks, ensuring coverage is adequate to maintain a safe, secure and clean
environment; report regularly to management on long-stayers and other relevant issues,
employing creative problem solving as needed to handle problems. In coordination with
the Operations Associate (Field Support), handle financial paperwork.
• Coordinate timely and adequate services for meals, snacks and water for individual
staying at Transit Centers, third-party facilities or during transit in airports and other
locations, ensuring staff members work closely with the service provider to ensure meals
are culturally appropriate and to reduce the level of waste while keeping the quality of the
food at the highest standard.
• Coordinate pre-departure formalities including but not limited to travel loans, luggage,
prohibited items, bag tags and clothing/shoes. Schedule and supervise daily discussions
with individuals staying in facilities on cleanliness, litter and hygiene. Ensure all posters
and informational messages are up-to-date and placed in visible locations.
• Provide oversight at transit centers and third-party facilities for extended periods of up to
12 hours and during overnight periods, ensuring the needs of individuals are met
throughout their stay. Communicate promptly with third-party facility representatives
and/or management if issues arise.
• Supervise the coordination of transportation from consolidation points, transit centers and
third-party facilities, including liaising with service providers, supervising staff as they
ensure the identity verification, readiness and organization of individuals being
transported, and preparing and supervising relevant briefings. Ensure baggage sorting,
tagging and handling is done appropriately and that staff members arrange for individuals
to be escorted on transportation as needed. Ensure persons with special needs are
provided with appropriate services and report any issues to supervisors immediately.
• Coordinate selection mission support exit permit support and/or interpretation services for
individuals at the airport, in transit centers, camps, consolidation points and third-party
facilities or during transport by air, ground or water.
• Under the close supervision of the Operations Associate (Field Support), liaise as
needed with other Teams and Units in IOM UGANDA and with external partners such as
airport and government authorities, relevant embassies, and the United Nations High
Commissioner for Refugees (UNHCR). Provide regular feedback on work being
accomplished to the Operations Associate (Field Support) and keep supervisors
immediately informed of any issues that arise.
• Train Field Support Team members as needed to efficiently and effectively manage their
work, conduct quality assurance, and to monitor and guide other Field Support staff
members and activities.
• Alert the Operations Associate (Field Support) or management of any non-compliance to
SOPs or codes of conduct by IOM staff members or partners.
• Perform such other duties as may be assigned.

Required Qualifications and Experience
Education
• University degree in Political or Social Sciences, Education or a related field from an
accredited academic institution with four years of relevant professional experience;
OR
• High school diploma with six years of relevant professional experience.
Experience
• Prior Movement Operations, transportation-related and/or management experience a strong
advantage.
• Demonstrated ability to work effectively with a variety of stakeholders;
• Experience in leading interactive training seminars or orientation sessions for youth and
adults.

SKILLS
• Excellent planning, organizational and time management skills;
• Attention to details;
• Solid computer skills, including proficiency in MS Office Packages (Office, Excel, Power Point,
SharePoint, Outlook)

Languages
• Fluency in English
• Working Knowledge of French is advantageous

Required Competencies
The incumbent is expected to demonstrate the following values and competencies:

Values
• Inclusion and respect for diversity: respects and promotes individual and cultural
differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner
consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and
committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 2
• Teamwork: develops and promotes effective collaboration within and across units to
achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and
timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and
innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and
assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication;
explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators level 2
• Leadership: provides a clear sense of direction, leads by example and demonstrates
the ability to carry out the organization’s vision; assists others to realize and develop
their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling
environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals
and communicates a clear strategic direction.

Work Hours: 8

Experience in Months: 72

Level of Education: Postgraduate Degree

Job application procedure
In order for an application to be considered valid, IOM will only accept applications which should
include a cover letter (not more than one page) and résumé highlighting the required education
and experience.

Interested applicants may send their applications to hruganda@iom.int  no later than 22nd July
2022. Reference Number and Position Title: VN/UG/009/2022 – Senior Operations Assistant
(Field Support) should be specified in the SUBJECT field.
Applications from qualified female candidates are especially encouraged.
Only short-listed candidates will be invited for an interview.
Posting period:
From: 07th – 22nd July 2022

All Jobs

QUICK ALERT SUBSCRIPTION