Summary
Date Posted: Monday, May 02, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Scope of work:
The AAPA Senior Manager will be responsible for delivering technical support plans, guidance, trainings/refreshers, and tools/templates to achieve the AAPA program objectives. She/he will work collaboratively with the AAP Coordinator/ Program Coordinator for Quality and Learning, Deputy Coordinator and AAP Regional Managers to identify technical support and resource priorities to support interested organizations institutionalize AAP in their programming through one-on-one practical support in the three regions where U-Learn is present (North, West Nile, and South-West).

Job Responsibilities:
• Specifically, the AAPA Senior Manager will be responsible for providing technical support to AAP Managers and selected organizations to operationalize AAP by particularly integrating the following thematic areas into different organizations programmes:
• Identify and integrate AAP into proposal development through the project narrative, budget, and log frame touch points.
• Review current agency complaints and feedback mechanisms to assess and strengthen their functionality, and assess appropriate mechanisms that could be used for organizations where there are none in place (e.g. linkage to existing inter-agency feedback mechanisms, establishing mechanisms to fill gaps such as ensuring accessibility to specific groups, etc.)
• Set up or review Standard Operating Procedures (SOPs) for AAP and feedback registry.
• Review existing client data (e.g. FGD results), help interpret them, and turn them into actions to support data-driven decision-making based on client inputs.
• Set up indicators or review existing AAP indicators to assess their functionality, identify key gaps and develop a data collection strategy.
• Presenting to the AAP TF
• A success story blog / spotlight in the U-LEARN newsletter
• Social media posts
Any additional support as requested by the supervisor
Working Environment:
• Standard office working environment
• Some travel, especially in remote and volatile locations as needed up to 50%
Key working relationships:
• Reports to Program Coordinator for Quality and Learning
• Works closely with the AAP Deputy Coordinator and the AAP Managers who are based in the field

Qualifications
• Master’s Degree in humanitarian assistance, social work, human rights, international law, social science, or related field. Postgraduate degree preferred.
• A minimum of 5 years of professional experience designing, implementing, evaluating, and supporting client feedback mechanisms and working on Accountability to Affected Population (AAP) / Client Responsiveness interventions within Humanitarian and/or Development programs.
• Extensive expertise in delivering accountability surveys, as well as capacity to support effective communication with refugee communities (with a specific focus on empowering women, children, and marginalized groups).
• Demonstrated understanding of Core Humanitarian Standards, Grand Bargain Participation Revolution, and proven experience in setting up systems for meaningful participation of clients.
• Excellent facilitation skills to design and implement trainings/refreshers, workshops, and webinars, and strong understanding of how to collect feedback safely and accurately from all members of a community regardless of their age, gender, or other diversity factors.
• Experience with developing packages of tools, guidance, training materials, communication materials, and other capacity-building and dissemination resources for internal and external stakeholders.
• Experience with data management, visualization, and interpretation

Demonstrated Skills and Competencies:
• Strong analytical, presentation, organizational and problem-solving skills
• Demonstrated expertise in program design, monitoring and evaluation and program adaptation
• Experience in project management
• Ability to work within a team with a track record of collaborating across disciplines.
• Strong verbal and written communication skills in English
• Ability to receive constructive feedback in a positive light
• Active listening skills and ability to work with colleagues from different cultures and contexts.
• Language Skills: Fluency in English is required.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time
• Strong analytic problem-solving skills
• Ability to work both independently and in a dynamic, cross-functional team structure
• Highly proficient in Microsoft Office suite, CommCare and Power BI is preferred and an asset
• Demonstrated ability to work effectively with stakeholders at all levels
• Ability to manage and work through change in a proactive and positive manner.


Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

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