Vacancy title:
Service Manager

Jobs at:
ABB Company

Deadline of this Job:
30th April 2017

Duty Station:
Uganda

Job details:
Typical Reporting Line: Hub/Local Business Unit Manager (or) Local
Business Unit Service Manager
Country Service Manager
Job Ref: l001070. Version C

Mission Statement: Implement Service strategy and drive Service growth locally at the respective local unit level. Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources

Main Accountabilities:

• Service strategy: Drives implementation of the Service strategy as a member of the local management team. Ensures corresponding plans are implemented consistently in the Service organization through collaboration with other businesses/hub.
• Performance targets: Drives, implements, reports and monitors performance targets as part of the global (or) local unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Service delivery: Runs the day to day Service business to ensure profitable growth and improvement of Service productivity. Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Customer approach: Executes the (global) service and delivery sales channel strategy within the local unit. implements productized Service offerings and materials for marketing purposes, and invests in Service Sales to increase market penetration. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Supports Sales resources in customer meetings. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
• Operational excellence: invests in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.
• Health, safety & integrity: is responsible for health and safety of the local Business Unit/Product Group Service team. Enforces a Service safety and integrity culture throughout the Service organization.
• People leadership and development: Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect subordinates. Improves service availability, provides training and develops capabilities and competencies.
• Offer preparation: Prepares offers in coordination with the bid and proposal department and/or the Marketing Manager. Ensures appropriate technical and financial aspects of offers, including prices and trading conditions.
• Collating and understanding the Market Spread for ABB Products together with BU Sales organization developing this into Country plans.
• Analysis of business intelligence in terms of pricing and product needs, and share the same with all concern (country Management / BU management etc.) so as to implement the sales strategies
• Tracking the Competitors moves and sharing the same with all Concern.

Experience

• B. E (Electrical or equivalent) Degree from a reputed university
• At least 5 years relevant experience in Service Related Field
• Possess good cooperation & negotiation skills
• Understanding of customer needs, experience in customer interface.
• Wide market knowledge and Product knowledge
• Social, networking and stress-tolerant, cultural sensitivity, flexibility, open to travelling etc

Job application procedure
You can apply for this position by logging onto www.talentconsults.com  , and loading your CV on the system,
Deadline for submission is 30th April 2017. For more information, please visit the ABB website : http://new.abb.com 
Please note that only successful candidates will be contacted.