Summary
Date Posted: Tuesday, May 30, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
In this role, you’ll be expected to:
Support the Retail function by delivering against the following:

Inventory management:
• You will be responsible for receiving sales stock on the system, issuing the received stock for sale (stock allocation) as well as carrying out stock reconciliation while achieving high standards of accuracy including:
• Carrying out weekly stock audits for the indirect outlets assigned to you.

Sales support:
• You will support all sales efforts related to stock such as stock allocation, supporting upgrade customers to get their new upgrade products as well as retrieving and accounting for all aged stock.

Reverse logistics:
• You will be responsible for the successful consolidation, tracking, and return of all stock to the warehouse as per the set-out procedures and processes, completing all required documents and system input/adjustment as required.

Customer service:
You will be responsible for providing support to customer-related inquiries or product issues including but not limited to the following:
• Logging all customer interactions
• Troubleshooting device issues with the aim to resolve
• Receiving devices that require in-warranty repair.
• Scheduling the dispatch of customer devices for repair (via courier)
• Following up and resolving pending customer issues
• Receiving devices that are repaired and contacting customers to collect them.
• Completing customer cancellation and downgrade requests as per the set process

Shop aesthetics:
• You will be responsible for ensuring that the depot is neat and clean, including ensuring that all posters and marketing materials at the depot are in good condition are visible and where they need to be replaced, and that proactive actions are taken to make a replacement request

Reporting:
• You will be responsible for providing daily reports accounting for stocks provided, issued out, and any balance carried forward including recording for referencing and personal stock controller audit.
• Experience/ Skills & Competencies/ Licences & Certifications/ Education Required
• At least 1 year experience in customer care or inventory management, preferably in a phone-selling company.
• Tech-savvy with the ability to troubleshoot phone-related issues
• Front office management is an added advantage
• Computer literate
• College Diploma or degree in any field
• Strong analytical and excellent communication skills
• Excellent problem-solving skills
• Able to collaborate with various teams


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Interested applicants click here to apply


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