Summary
Date Posted: Thursday, February 01 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
A telecommunications company is searching for energetic and reliable professionals to join our Call
Center as Technical Support Agents. The successful candidates will be responsible for Level 2
troubleshooting and resolution of end-user issues.

Key Requirements:
• Bachelor’s degree in Telecommunications
• CCNA Certification
• Experience working with Field technical teams in a typical telecom environment
• Hands-on knowledge of Ubiquity and Cambium equipment
• At least 2 years of experience in a telecom setting.
• Strong customer service, communication, and problem-solving skills.

Responsibilities
• Attend to incoming phone calls and provide support to callers experiencing issues of all kinds.
• End to end troubleshooting by using information from customers to diagnose tech issues and walk
• customers through the steps needed to fix various problems.
• Submit Service Requests if customers tech issues cannot be handled over the phone, technical support
• representatives schedule a repair crew to fix problems on-site.
• Routinely check for end user problems and fixes in the solutions database, and add new information to
• the database when and if new problems and fixes arise.
• Accurately keep logs of all calls answered and addressed, including dates and times.
• Respond to Help Requests via emails and online chat requests.
• Providing outstanding service to customers/visitors.
• Sharing reports routinely and on time.
• Assisting customers or callers by providing information, answering questions, and/or directing calls/inquiries as necessary.
• Identifying and/or escalating issues for resolution.
• Building rapport with customers by displaying an engaging, kind, and helpful attitude.
• Completing calls or transactions in a manner that maintains quality and quantity.
• Performing data entry into a computer system, program, or database.
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets

Job Requirements
Required education: Bachelor's degree
Required relevant work experience: 2 years

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Apply now with your CV to email address;
protus.badaza@exquisitehr.com 

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