Summary
Date Posted: Wednesday, September 13 2023, Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities
Within delegated authority, the Telecommunications Assistant will be responsible for the following duties:
• Provides support on analyzing and evaluating the current business processes, anticipating requirements, uncovering areas for improvement by gathering, validating, and documenting business requirements as well as creating initiatives depending on the business's requirements and needs by presenting ideas and findings in meetings.
• Supervises assigned personnel in the Unit and coordinates their activities to ensure that all tasks are completed accurately and in a timely manner.
• Ensures that guidelines for Business Relationship Management Control, Procedures and Accountability are fully complied with as described in the various Administrative and or Information Circulars sent to all staff members by the Administration.
• Coordinates with the Information Systems Unit in order to improve/automate the handling of the Business Relationship Management matters.
• Report on critical issues, bottlenecks and potential problems for timely action to achieve results.
• Calculates and compiles cost estimates and projected budget requirements and assists in preparation of budget and audit reports.
• Prepares and delivers statements of telephone accounts both internal and external service providers to the Finance section for appropriate action.
• Liaises with officials from service providers, UN agencies, Funds and Program staff members in connection with telephone-related matters ensuring they are in compliance with standing instructions and procedures to avoid abuse of the telephone system.
• Set up meetings with the business liaison and other key stakeholders by clearly specifying objective of the meeting and gather critical information to produce useful reports.
• Prepares business-related memoranda and facsimile correspondence in response to queries from Telephone Service Provider companies, Internet providers and staff members. · Assesses and evaluates costs of all services received, and provides reports as required, on cost trends and variations in the billing of all services being utilised.
• Addresses complaints, anomalies, queries and clarifications on the billing procedures and structures in an efficient, effective and polite manner.
• Ensures that clear and accurate records of all telephone accounts, documentation and invoices are maintained.
• Ensures that all required documents are scanned and electronically stored before being archived.
• Assumes responsibility for the stock of all satellite and mobile phones purchased for the mission.
• Monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records and location of property.
• Issues CITS equipment and enters the records in the asset control system.
• Manages and maintains a comprehensive electronic database of expendable and nonexpendable CITS items using UN-DPKO enterprise system.
• Helps to drive innovation by assisting in the shaping of demand for technologies that increase business/mission value, effectiveness and efficiencies. · Performs other duties as assigned.

Competencies
Professionalism:
• Knowledge of relevant programming language(s) and basic programming skills. Good technical skills, ability to participate in development and maintenance of applications, provide user support. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Communication:
• Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Teamwork:
• Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education
• High school diploma or equivalent is required.

Job Specific Qualifications
• Business Relationship Management (BRM) Foundation Certification or similar certification is desirable.
• Prince2 Foundation Certification or similar Certification is desirable.

Work Experience
• A minimum of seven (7) years of progressively responsible work experience in telecommunications networks or related area is required. The minimum years of relevant experience is reduced to five (5) for candidates who possess a first level degree or higher.
• Experience within the United Nations common system or similar international organization or non-governmental organization is desirable.
• Experience working in a shared service centre or similar setup is desirable.


Work Hours: 8

Experience in Months: 84

Level of Education: Associate Degree

Job application procedure

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