Vacancy title:
Telephone Operator Supervisor

Jobs at:

Deadline of this Job:
15 February 2023  

Summary
Date Posted: Tuesday, February 07, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

U.S. Mission                           Uganda
Announcement Number:       Kampala-2023-011
Position Title:                         Telephone Operator Supervisor
Opening Period:                   2/06/2023 – 2/15/2023
Series:                                      0605
Grade:                                     FSN-06/ FP-8
Salary:                                     UGX 44,197,171 (Actual FS salary determined by Washington D.C.)
For More Info:                        KampalaHRLERecruitment@state.gov
Who May Apply:                     All Interested Applicants / All Sources
Security Clearance Required: Public Trust- Background Investigation
Duration Appointment:          Indefinite subject to successful completion of probationary period

Marketing Statement:  We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply

https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf

Summary: The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of Telephone Operator Supervisor.

The work schedule for this position is: Full Time, 40 hours per week.

Start date: Candidate must be able to begin working within a reasonable period of time following receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: Yes

Duties:  Under the supervision of the Information Programs Officer (IPO) performs a variety of administrative support functions the Information Resource Management (IRM) section. Provides administrative support for IRM visitors and Temporary Duty (TDY) personnel. Supervises one full time Telephone Operator and provides orientation and customer service training for them.  Acts as the Timekeeper for all Locally Employed (LE) Staff in IRM.  Responsible for maintaining the Mission Directory and Phone Tree and disseminating it monthly.  Coordinates the conference room scheduling for all mission conference rooms.  Serves as Telephone Operator/Receptionist when the primary operator is unavailable.

Qualifications and Evaluations

Education:  Two years of College/University studies is required.

Requirements:

EXPERIENCE:  Two years of administrative work experience is required.

JOB KNOWLEDGE:  Must have a good understanding of switchboard operation and the various telecommunication services within the country

Evaluations:

LANGUAGE:  Fluent Knowledge in speaking/reading/writing English is required. Limited Knowledge in speaking/reading/writing in a commonly used language is required This may be tested.

SKILLS AND ABILITIES:  Good typing skills (20 wpm), good working knowledge with Microsoft Office suite.   Ability to deal with the public, operate the telephone switchboard and handle conflicting demands is required. Knowledge of Microsoft Office Suite (Word, Excel, Access) and SharePoint website at a contributor level is required.   This may be tested.

Qualifications:  All applicants under consideration will be required to pass medical and security certifications.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Other information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

(1)        AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2)        AEFM / USEFM
(3)        FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active-duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link: https://careers.state.gov/wp-content/uploads/2018/04/VA-Definitions-and-Additional-Employment-Considerations.pdf

How to Apply:  All candidates must be able to obtain and hold a Public Trust clearance.

All applications must be submitted online. Applicants shall be required to register under the careers page for U.S. Embassy Kampala following instructions on the link below

https://ug.usembassy.gov/embassy/jobs/

1.            For further assistance call 0414-306001

2.            You will receive confirmation of registration and proceed to apply.

3.            On completion of this process, you will receive an auto response via your email.

Required Documents:  Please provide the required documentation listed below with your application:

• College or University transcripts
• Copy of Orders/ Assignment Notification (or equivalent)
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

What to Expect Next:  Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information:  the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources office.

Thank you for your application and your interest in working at the U.S. Mission in Uganda.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
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