Summary
Date Posted: Friday, July 21 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Responsibilities Overview
We are looking for a well-spoken telesales representative to be responsible for contacting potential and existing customers to inform them about our products, services and any promotional offers us over phone and other in-house methods of communication. The telesales officer will work cross functionally with Customer Care & Field Service, Marketing and the Sales Team to focus on customer needs, close sales, and document customer information, purchases, referrals and any customer feedback.

The role reports directly to the National Sales Manager
Duties and Responsibilities
• Be front line sales person for the company by contacting our potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Maintains and develops good relationship with customers through personal contact, meetings and/or via telephone etc.
• Very efficient in gathering market intelligence and customer information to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.
• Help management in forthcoming product introductions, launches and discussions and implementation of special promotions.
• Maintain the set performance level of hitting and exceeding the performance weekly, monthly, quarterly and annual targets, weekly reporting and forecasting, customer farm and premises survey, input leads into sales app, invoicing and education customers.
• Timely reporting on daily, weekly, monthly, quarterly performance and field sales activities as required by supervisor.
• Record sales and order information and report the same to the sales department in a timely manner. Proper and timely accountability for all cash disbursed. Note: Tulima Solar has a strict no cash payment policy unless expressly approved by the supervisor.
• Provides accurate feedback on future buying trends to the sales department in order to support the forecasting process.
• Follows procedures for signing out and return of stock from inventory and assume full responsibility for all stock removed.
• Carefully train all customers on equipment usage, warranty conditions, repayment plans, payment procedure, and in the use of mobile money or airtel money payment process.
• During your contract tenure, you will be expected to sale pumps as per the monthly set target, ensure timely entry of all leads in the Sales Application, conduct five (05) customer surveys every week, process five (05) invoices every week and target to talk to 8 – 10 customer’s daily and provide tangible evidence to your supervisor, as an average productivity rate, consideration for long term contract will depend on performance.
• Carefully select quality customers with capacity to pay for the Systems as well as follow up customers closely to ensure that they make timely repayments. A bonus will be paid for all Sale’s officer whose customer portfolio at risk (PAR) is less than 9%.

Minimum requirements:
• –Two (2) year experience in telesales or field sales role
• –Diploma or Degree in Sales and Marketing, Business Management, Agricultural studies or working in any agriculture projects an added advantage

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
Pay: Compensation is a competitive salary based on the role and prior experience. No relocation bonus or stipend is included.
If interested and you meet the requirements, please send your cover letter and CV/resume to recruitment@tulimasolar.com 

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