Summary
Date Posted: Wednesday, June 05 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
This role requires diagnosing and addressing after sale issues that come from the field as we l as implementing QA/QC measures to prevent after sales. The role requires you to be at the forefront of ensuring products serve the client at the optimum and in-case of an after sale ensure the best solutions are provided to the customer within the shortest time possible.

Duties/Responsibilities:
• Ensure diagnosis and repair of all products and their accessories sent from the field and ensuring daily co lection and transportation of a l repaired items back to customers.
• Evaluate al products returned as a result of an after-sale issue are within Warranty and if not advise the customer on the cost of repair
• Troubleshoot products both remotely and onsite to confirm if the product problem is a technical error or user error.
• Identify solutions to resolve technical product design problems and escalate complex product issues
• Research and interpret blueprints, schematics, and wiring diagrams to better troubleshoot all after sale issues reported
• Complete quality assurance inspections, documenting corrective actions and ensure adequate amounts of quality certified products are ready for dispatch to customers
• Set standards operation procedure for al product QA/QC, troubleshooting and repairs and ensure adherence
• Ensure proper communication, ticketing, and documentation of a l after sale issues
• Generate daily, weekly, and monthly aftersales reports highlighting issues/ product default issues that need to be addressed from the manufacturer's end.
• Perform all after sale product-related tasks assigned from time to time

Team Coordination
• Collaborate closely with the after-sale engineering and call centre teams to resolve all technical issue
• Support the provision of training to the field technical teams on how to identify and resolve repair issues
• Support the provision of training to field technical teams on how to instruct customers about process, usage, and maintenance.
• Manage and resolve all after-sale issues within TAT of 48hrs from when product is received for repair
• Develop positive and professional relationships with channel partners and service providers
• Develop knowledge of all solar products and systems designed.

Risk Management
• Be proactive in identifying a l product risk based on the after-sale issues reported daily.
• Ensure team is operating at full capacity to reduce after sale issues and ask for extra manpower when needed to avoid burnout of team members
• Communicate and mitigate any risk factors that are encountered with the team while at work

Qualifications:
• Bachelor's degree in electrical or mechanical engineering, product design, business, or other relevant fields
• 3yearsofexperience in providing technical solutions within set TAT to deliver exceptional customer experience
• Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
• Hands-on, detail-oriented with strong execution ski ls
• Good communication skills and should ensure information communicated is clear and timely
• Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
• Organized and an expert in time management
• A proven ability to work with minimal supervision
• Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude

Why Join our client:
• Opportunity to make a meaningful impact by leveraging data to drive sustainable agricultural development and improve livelihoods in Uganda.
• Collaborative and dynamic work environment with opportunities for professional growth and development.
• Competitive compensation package, including performance-based incentives and benefits.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-SCU- TRA-Testing and Repairs Associate”

Note:
The deadline for applications is not later than 05:00 pm Sunday 9th June, 2024

Only shortlisted applicants will be contacted.



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