Summary
Date Posted: Tuesday, October 03 2023, Base Salary: Not Disclosed

JOB DETAILS:
Main Job Functions:
• To prepare dealer profitability index report to help drive dealer earnings and profitability.
• To manage the dealer support desk and help line.
• To manage fixed line and data requests for the sales teams & MTN staff
• To regularly update the dealer information database
• To ensure that dealer queries are attended to, solved, or forwarded to the relevant parties in case of escalations.
• Maintain a clear record of all dealer actions and issues.
• Preparation Daily, weekly & Monthly performance reports for Dealer performance tracking & analysis
• Preparation of Sales Reports through the Dealer Channel for Planning & Forecasting Purposes
• Manage stock forecasts on behalf of Sales and Distribution in coordination with procurement supply chain management.
• Prepare and Submit Dealer Commission Payment Schedules for approval and payment according to set SLAs (Dealer Retainers and Bonuses)
• Coordinating with regional commercial heads and dealer directors to provide timely feedback on issues raised.
• Effective Interpersonal skills to work with all levels of the organization.

Education:
• Bachelor’s Degree in statistics or Business related.

Experience:
• A minimum of one year Experience preferably Customer service
• Ability to use Ms Office programs like Ms Excel, Ms Word, Power Point
• Customer interface, in person and or via the phone

Knowledge:
• High Level of Computer literacy
• Best practice customer centric principles
• MTN Products and Services

Skills / physical competencies:
• Excellent Communication skills (Written and Oral)
• Strong Interpersonal skills
• Strong sense of urgency and action
• Work under minimum supervision
• Coordination Techniques
• Telephone etiquette
• Negotiation skills

Behavioural qualities:
• Initiative
• Perseverance
• Attention to detail.
• Team player
• Can-do
• Integrity
• Reliability
• Flexibility
• Commitment to quality and high performance
• Positive Attitude


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

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