Summary
Date Posted: Wednesday, March 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
We are currently looking to hire a candidate to take up the new and exciting role as Twill Customer Success Partner in Uganda.
He/She will be the essence of customer centricity by not only selling the Twill value proposition to new potential customers but also taking excellent and pro-active care of them once they are onboard and growing them by always knowing their next need. The purpose is to win new customers, optimise retention and grow revenue and to do it in a digital first way: always focus on enabling customers to self-serve. Work closely with Engagement Managers to ensure a smooth transition of customer ownership.

We offer
We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits.
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains.
Join us and play an important role on our team lifting global trade every day!

Key responsibilities
• Manage and support shipments and the needed actions throughout shipment lifecycles of our customers – all the way from booking and until cargo lands safely at destination premise.
• Onboard customers into the Twill Platform and ensure they know how to operate and manage their shipments including the related actions needed in the milestone overview.
• Be available to customers when things falls out of the happy flow, help ensure we do our absolute best to get it back on track with minimum negative consequences to customers.
• Pro-actively support the customer to use self-service functions to build trust and operational confidence with the customer in using the features on Twill.net
• Use improvement mindset to take note of recurrent issues, with the intention of finding structural solutions to avoid facing the same issues again.
• Support in the follow-up of marketing generated leads and logging activities in Salesforce with the aim of acquiring new customers through an office-based approach.
• Build relationships with customers where possible to support providing best value for money when using Twill (example, process improvements like routing optimization etc.)
• Drive upselling efforts to simplify the supply chain for customers and to create loyalty hooks to help retaining customers to Twill.
• Collaborate with Twiller’s around the world in creating good relationships that will support the good resolution of issues when they occur, and when they need support from abroad.
• If you got this far, then kudos to you. You seem very interested. Put in your application and let’s see what you got.

We are looking for
• 4+ years of Customer Service/Commercial experience within the Logistics and Service industry.
• Can-do attitude
• Innovative and free-thinking
• Helpful and proactive
• Commercially minded (selling)
• Improvement focused
• Self-service minded
• Digital Savvy
• Self driven and ambitious
• Team-player

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 48

Job application procedure
Apply at: https://www.maersk.com/careers/vacancies/sp/MA-319651/jt-twill-customer-success-partner-ninja-uganda 

All Jobs

QUICK ALERT SUBSCRIPTION