Summary
Date Posted: Thursday, September 15, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Universal Banker
job requisition id
R-15938504
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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives. Selecting this role has a compensation & benefit impact in Mozambique. Please contact Reward for details.
Job Description
Key accountabilities
Operational Rigour And Compliance 45%
Outputs
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
• Where required, process foreign currency travellers cheques, either by issuing or cashing such cheques.
• Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Team Leader Cash or Branch Coordinator for follow-up and decision-making on whether to proceed.
• Refer any transactions in excess of teller limits to the next level for authorisation.
• Capture all transactions on the bank’s system and ensure that all transactions are properly authorised before processing.
• Carefully count all cash received or dispensed to ensure that errors are avoided. Absa has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
• Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
• Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
• Open and close tills according to the bank’s procedures, including physically securing the till according to requirement set out (e.g. physically chaining the till).
• Throughout each day advise the Cash/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.
• Conduct snap checks as assigned by the Branch Coordinator from time to time.
• Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.
• Perform any other duties as assigned from time to time.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Sales and Relationship Management – 25%
Output:
• Agree, meet and exceed targets for specific sales and portfolio targets
• Liaise with none sales staff to drive in branch referrals and develop a sales pipeline by sourcing leads and closing them.
• Own the branch CLM base and increase cross sales by interesting customers on the into the different BBU product solutions.
• Build relationships with customers through portfolio management thus growing the branch balance sheet.
• Maintain own sales performance statistics for management information usage.
• Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Complete account opening documentation together with customers and submit to the Branch Manager/Branch Operations Manager for review before submitting to operations for processing.
• When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager on a daily basis.
• Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
• Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Relationship Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
• Comply with all general Absa operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
Branch Support – 10%
• Together with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
• Authorise cashier transactions above their teller limits when called upon( If within mandate)
• Act as cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
• Conduct snap checks as allocated by the Branch Manager/Branch Operations Manager.
• Perform any other duties as assigned.
Customer Service – 15%
• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Branch Manager.
• Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Direct customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
• When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
• Continuously engage and resolve any issues pertaining to the top 50 customers of the branch, together with branch manager establish a contact matrix for the top 50 customers
Community 5%
• Be involved in local community events and networking opportunities (e.g. clubs, meetings, business associations)
• Developing the external market and community profile needed to maximize the local marketing opportunity
• Identify community initiatives to become involved in and support as part of Absa community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
• Link community initiatives to both business opportunities and colleague events
• Promote community agenda within the branch to build pride within colleagues and customers
Role/Person specification
Branch Support – 10%
• Together with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
• Authorize cashier transactions above their teller limits when called upon( If within mandate)
• Act as cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
• Conduct snap checks as allocated by the Branch Manager/Branch Operations Manager.
• Perform any other duties as assigned.
Customer Service – 15%
• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Branch Manager.
• Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Direct customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
• When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
• Continuously engage and resolve any issues pertaining to the top 50 customers of the branch, together with branch manager establish a contact matrix for the top 50 customers.
Citizenship- 5%
• Be involved in local community events and networking opportunities (e.g. clubs, meetings, business associations)
• Developing the external market and community profile needed to maximize the local marketing opportunity
• Identify community initiatives to become involved in and support as part of Absa community initiatives (such as Local community initiative, Financial Literacy)
• Link community initiatives to both business opportunities and colleague events
• Promote community agenda within the branch to build pride within colleagues and customers
Education and experience required

Knowledge and skills: (Maximum of 6)
Competencies: (Maximum of 8 competencies)
• Competencies:
• Excellent planning & organization skills
• Very strong communication skills, both verbal and written
• Questioning skills
• Good PC skills
• Good numeracy & analytical skills
• Networking
• Good selling/influencing skills
• Presentation skills
• Listening skills
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
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