Customer Service Jobs at Work Bridge and other companies

JOB DETAILS:

Work Bridge is an internal employment agency founded to ease connections between job seekers and employers. It employed users’ friendly online technologies to recruit and connects thousands of job seekers with domestic employers which includes companies, businesses or organizations of all sort. This online job market helps businesses or companies of all sizes find and hire suitable candidates quickly.
Following our expansion drive across East African markets, Work Bridge is soon opening its operation office in Kampala and therefore we’re seeking to hire FIELD ASSISTANTS for Kampala metropolitan areas (i.e. Nakawa, Kawempe, Rubaga, Makindye, Kampala central, Entebbe, Kiira, Nansana, Ssabagabo, Mukono, Mpigi, Buikwe and Luweero)
The purpose of this role is to provide connection of work Bridge services to various categories of clients.

Roles and responsibilities
• Identifying job opportunities for job seekers in your area of operation and beyond
• Connecting labourers to clients who are in need of workforces
• Reaching offices, homes, businesses to introduce the services of Work Bridge online labour market and establishing collaborative relationship with these prospective clients.
• Guiding the job seekers or clients who have difficulty operating the Work Bridge online platform
• Assisting the registration of job seekers into the online database
• Assisting clients to access workers from the Work Bridge online database
• Respond to clients’ job-related questions and issues
• Receive, create and implement marketing strategies in your area
• Help the Work Bridge job seekers to verify the identity of the employer in your areas of operation to avoid job seekers landing in the hands of a wrong boss.
• On the other hand also, to assist employers to verify the identity of a job seekers before they are hired.
• Track complains and concerns to ensure client and company satisfaction
• Completing administrative tasks which include compiling, submitting and maintaining financial records of your operations.
• Prepare and present detailed reports on the progress of Work Bridge operations in your area

Skills required
• Strong communication skills, both verbal and written English
• Data collection and verification skills
• Organizes work effectively while remaining aware of changing priorities and deadlines;
• Able to work independently to accomplish tasks, but also as part of a team to achieve mutual goals and objectives
• Able to think outside of the box to provide plausible solutions to issues and challenges
• Ability to operate gadgets like laptop computer and smart phones
• Ability to adapt quickly to a new technology
• Strong marketing skill is required

The said officers will report to System Administrator in charge of their areas
Qualifications and Experience
• A ‘level certificate and above
• Professional Qualification in Marketing will be an added advantage.
• 2 years of relevant experience is required.
• Fluent in English and Luganda.
• You must have a personal laptop computer or ipad/smart phones

JOB DETAILS:
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;

Job Title: Advisor – Call Centre (Correspondence Administrator)
Reports to: Team Leader – Call Centre
Division: Customer Experience
No. of Vacancies: 1

Main Job Functions:
• Respond to customer’s inquiries, complaints, comments and Compliments appropriately within defined parameters
• Receive, action and/or forwarding correspondence to relevant departments within the organisation and do a follow up to ensure that where action is needed, it has been done.
• Identify problem areas and escalate to Line Management for action.
• Provide a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional e-mail corresponding manner.
• Support newly launched and existing products and services by cross selling and providing educational information at every opportunity.
• Resolve customer queries at first Point of contact.
• Liaise with all departments regarding customer complaints, enquiries, and faults, ensuring that feedback is given appropriately.
• To manage reputational risk.

Education:
• First degree

Experience:
• 2 years’ experience in a customer service role.

Skills / physical competencies:
• Good Written Communication
• Agility
• Speed
• Innovative/Creative
• Problem solving skills.
• Flexible
• Team Player
• Social skills
• Decision making skills
• Proactiveness
• English proficiency

Training:
• Computer literacy with good typing speeds
• Social media dynamics (Twitter, Facebook, LinkedIn, Instagram)
• Knowledge of social media trends
• Must have an active Social Media presence ( active accounts)

Behavioural qualities:
• Assertive
• Attentiveness
• Attention to detail
• Empathy
• Team player