Administrative Jobs at Makerere University Walter Reed Project and among other companies

JOB DETAILS:

Full Time
Position Number: MUWRP/12/11/2022
Position Title: Program Officer – HIV Counseling and Testing Services (1) Position
Position Location: Kayunga
Contract Tenure: 1 Year with a possibility of extension subject to availability of funding.

Position summary:
The Program Officer – HTS main responsibility will be to coordinate and oversee MUWRP PEPFAR program support to provision of the HIV Testing Services (HTS) package. This will include; HTS demand creation and linkage to care and treatment; adoption of new testing diagnostics methods and innovations to improve HIV case identification especially for the hard to reach/hard to find sub populations, site support to meet HTS accreditation and site/tester certification requirements and coordination of all HTS providers in MUWRP catchment area to ensure targeted testing for improved case finding and effective utilization of testing kits. H/She will work with teams to provide technical guidance for improvement of the HTS program as aligned to MoH and PEPFAR strategies and objectives.

Key Duties and Responsibilities:
Planning
• Participate in the COP planning process, program workplan and budget development.
• Participate in program target setting and redistribution for proper planning, implementation and monitoring.
• Provide technical guidance to the program sub grantees for annual and activity work plans and budget development.

Capacity Building and Technical assistance
• Coordinate/ participate in capacity building for district, health facility and sub grantee teams through organizing; CMEs, cross learning sessions; on job/off site trainings, coaching and mentorship to facilitate effective clinical management for clients in care.
• Contribute to capacity strengthening initiatives for the HIV and Testing program through development of; capacity building plans to address identified needs, training strategies and materials.
Program implementation-
• Implement HIV counselling and testing related activities as detailed in the approved annual PEPFAR program workplan
• Provide appropriate technical and supervisory support to facilities and program sub grantees for effective implementation of the HIV counselling and testing program and strengthened bi directional referrals.
• Strengthen index client testing within supported facilities through APN, OVC platform and social Network testing initiatives.
• Coordinate with the relevant district technical teams and implementing partners to ensure smooth implementation of project activities.
• Collaborate with the District, MOH/ACP and other relevant ministry technical teams to provide technical assistance in planning, implementing, and monitoring the QI interventions aimed at improving the quality of the HTS program.
• Represent MUWRP in related external engagements such as meetings, workshops, TWGs, IHPT/MHRP calls
• Identify quality gaps and brings these to the attention of the Lab Quality management officer to ensure that all testers are enrolled on the proficiency testing program and remedial action for testers that fail

Program monitoring and reporting
• Contribute to the development of program data collection and reporting tool and program indicators aligned with the MUWRP and PEPFAR program goals and objectives.
• Support the periodic collection of accurate, consistent and timely programmatic data as may be required by MoH/ PEPFAR/IHPT/HJF/MUWRP and support adhoc and scheduled reporting
• Participate in periodic performance reviews with facility/ sub grantee teams for improved performance monitoring
• Participate in the planning and conduct of data/service quality assessments and other evaluations as may be required.
• Participate in SIMS assessment visits and follow up remediation as is required

Knowledge sharing and learning
• Identify, document, disseminate, adapt and scale up best practices and innovations in HIV Counselling and Testing program.

Required Education and Knowledge and experience:
• Bachelor’s degree in nursing, social sciences or another relevant field.
• Master’s degree in Public health from a recognized University is an added advantage. Diploma in HIV Counselling is added advantage.
• minimum of 3 years’ working experience of implementing HIV prevention programs

Certification and Licensing:
• Additional training in Consolidated guidelines for the prevention and Treatment of HIV and AIDS in Uganda will be an added advantage.
• Excellent written and oral communications skills.
• Ability to work collaboratively and independently to achieve set goals.
• Ability to meet very tight deadlines.

Supervisory Controls: The job holder will serve under the supervision of Technical Advisor – HIV Counseling and Testing Services.

Physical Ability:
• Ability to permanently reside in Kayunga
• Ability to frequently travel to the MUWRP PEPFAR supported sites in Kayunga, Mukono, Buikwe and Buvuma Islands.

JOB DETAILS:

Contract

Position Number: MUWRP/08/11/2022
Position Title: Records Maintenance Officer (1) Position
Position Location: Mukono General Hospital.
Contract Tenure: 6 months with a possibility of extension subject to availability of funding.

Position summary:
The Records Maintenance Officer is the primary custodian of all research related charts at the Makerere University Walter Reed and works closely with Clinic Administrator, the research team, and QA/QC personnel.

Key Duties and Responsibilities:
• Responsible for establishing and maintaining systems and strategies for chart storage and, movement and archiving of research related documents
• Prepare new charts and have them handy for use as new participants are screened or enrolled.
• Initiates the research/CRF charts, and routes the chart to the appropriate personnel.
• Check for participant’s identifying information on all documents
• Pull charts daily for participants who are scheduled and make sure that the study visits and visit dates are well documented on the progress note.
• Inserts any lab results or other results needed for review by the study Medical Officer as per procedures established by MUWRP and in accordance with the approved protocol and regulatory requirements or as instructed by the research staff.
• In coordination with the head of Senior research Nurse prepare charts for participants scheduled for the following day and makes sure that participant information has been verified for each scheduled.
• Responsible for maintaining chart movement logs and for accounting for all charts in his custody at any one time.
• Pull charts as needed for special audits, monitoring, Quality control checks, and as requested by the research team
• Perform other duties as required, and perform related duties such as:
a. Transfer old and inactive charts to the archive.
b. Place out guide when charts are pulled out.
c. Make copies of various forms when required.
d. In coordination with the Research administrator order forms and other necessary supplies when needed.

Required Education and Knowledge and experience:
• Bachelor of Library and Information Science, Achieving or related field
• At least two years of experience in keeping medical/research records
• Familiar with Medical and or Research setting and committed to serve in such activities.
• Ability to work with people from various backgrounds and work under pressure.
• Ability to speak, read and write well in English
• Familiarity with medical/research terminology, and able to or willing to learn.
• Possess excellent customer service skills.
• Must be well organized and a self-starter.
• Must be willing to work beyond the official work hours whenever so needed

Supervisory Controls: The individual will serve under the immediate supervision of the Research Manager/Designee.
Physical ability: The ability to travel within the work site and field stations

JOB DETAILS:
Manager- Call Centre
dfcu Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the position of Manager- Call Centre in The Commercial (CCO) Domain To Support Our Expansion Strategy.
REPORTING TO: Head Of Customer Experience
JOB PURPOSE: Reporting to the Head of Customer Experience, the role holder will be responsible for managing the day-to-day performance of the call centre ensuring that it is transformed into a single point of contact for all customers, and frontline customer experience escalations, that it has an efficient workforce and seam less state-of-the-art processes to ensure service, on-boarding and retention delivery standards are met and maintained in line with bank’s defined customer experience standards.

LOCATION: Kampala
Key Accountabilities:
• Managing performance of the Contact Centre unit through workforce planning, regular one-on-one coaching, training, reviewing staff performance, enforcing bank policies and procedures and ensuring the team is motivated to achieve these.
• Oversee and maintain compliance within regulatory and bank’s operation standard for Channel Monitoring ATM availability, E-banking channels, VISA risk management. Ensure protection of sensitive customer information.
• Oversee and action escalated customer complaints and customer inquiries across all channels supported by the Contact Centre.
• Identify, recommend, and implement projects that are geared to improve performance of the call centre.
• Maintaining professional and technical knowledge by tracking emerging trends in Contact Centre operations management; establishing personal networks and benchmarking state-of-the-art practices.
• Provide a seamless hotline to the branch network for requests channelled through the Call Centre
• Create a knowledge base of frequently asked questions and answers to drive standardization of customer responses and experience across all frontline channels.
• Liaise with product heads, marketing, and communications regarding communication of existing and new products/services to manage the impact on the Call Centre and service delivery.
• Oversee and handle the complaints Investigations especially high priority complaints logged with the customer experience team ensuring compliance with complaint handling framework.
• As a Social Media Supervisor ensure social media query and complaint responses are done within rapid turn-around times and appropriate quality required for social media engagement and dfcu brand. Confirm appropriate follow throw and actioning of leads generated.

Qualifications, Experience And Competencies Required:
• Bachelor’s Degree in a Business related or other relevant fields.
• At least three years contact center management experience in a commercial environment is an added advantage.
• Broad working knowledge of Customer Administration, Soft Skills, and Query processing.
• Knowledge of Bank systems and Products is an advantage.
• Knowledge of the operating tools for Call Centre Monitoring, Quality Assurance.
• Product knowledge and core banking system operations for solutioning.
• Quick and dynamic thinking for social media handling.
• An Influential leader with team management experience .
• Good interpersonal skills, communication, and telephone skills.
• Organized and efficient manage multiple demanding tasks within the call centre.
• Good report writing skills and outstanding writing skills for short or long copy with ease and efficiency.
• Adaptable to changing business priorities and able to keep abreast on changes in the market, customer requirements, competitors’ responses, and the bank’s ability to use information to identify new business opportunities and threats.
• Should be able to communicate information and ideas in a clear and concise manner. appropriate for the audience/customers /stakeholders internally to explain, persuade, convince, and influence others to achieve the desired outcomes.
• Tech-savvy.
• Self-motivated.

JOB DETAILS:
Branch Manager
We are seeking for a suitable candidate to fill the position of Branch Manager.
Reports to: Regional Manager
Job purpose: To Manage and supervise all branch performance and operations by ensuring that the branch delivers appropriate products and services to clients’ needs, reliable, quality and timely services to customers, while promoting holistic transformation for both staff and clients, their families and their communities.
We are seeking for a suitable candidate to fill the position of Branch Manager.
Reports to: Regional Manager
Job purpose: To Manage and supervise all branch performance and operations by ensuring that the branch delivers appropriate products and services to clients’ needs, reliable, quality and timely services to customers, while promoting holistic transformation for both staff and clients, their families and their communities.
We are seeking for a suitable candidate to fill the position of Branch Manager.
Reports to: Regional Manager
Job purpose: To Manage and supervise all branch performance and operations by ensuring that the branch delivers appropriate products and services to clients’ needs, reliable, quality and timely services to customers, while promoting holistic transformation for both staff and clients, their families and their communities.
Qualifications & Experience
• 4 years’ experience in banking and 2 years at Supervisory level
• Bachelor’s degree in Business related field

Personal skills and abilities
• Ability to evaluate needs of customers and determine what products or service would best serve those needs.
• Strong interpersonal and communication skills.
• Leadership and team building skills.
• Negotiation skills.
• Proactive and decisive.
• Creativity and passion for business development and acquisition.
• Technology savvy.
• Analytical and credit skills.
• People management skills
• Adult learning training skills
• Project planning and management skills