JOB DETAILS:
Position: Sales Team Leaders- Log Book Finance Loans (15 Positions)
Location: Kampala Metropolitan Area and Upcountry branches (Fortportal, Soroti, Mbale, Gulu and Mbarara).
Job details:
The overall purpose of the role is to grow the portfolio of the branch month on month across all products while maintaining high portfolio quality through a motivated team and satisfied customers
Key duties/responsibilities:
• Develop and implement strategies for the achievement of the team portfolio quality target.
• Recruit and lead the required sales agents/loans officers as per the targets.
• Develop and implement staff retention strategies.
• Regularly train and support sales agents on all processes.
• Develop and implement marketing strategies for the sales agents aimed at assisting them to achieve their set targets.
• Supervise and support sales agents to achieve their individual targets month on month on sales and portfolio quality.
• Participate in the branch loans committee in timely appraisal and approval of all loans created by the team for compliance in line with product policies and procedures stipulated by the company.
• To enforce a zero tolerance to fraud culture in his/her team.
• To maintain high standards of customer satisfaction in line with the company's customer service charter.
• Ensure discipline is maintained in his/her team in alignment with the company values.
Required Qualifications and Work Experience:
• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
• Knowledge of customer service principles
• At least two years relevant work experience, one of which must be in a leadership position.
• Knowledge of office administration
Other attributes
• Above average people skills/soft skills (includes listening skills, stress management)
• Analytical capabilities for report writing purposes
• Integrity and ability to both work in and lead a dynamic team
• Verbal and written communication skills.
• Good knowledge of company credit/lending policy
• Team player who can manage people efficiently in a changing environment.
• Good computer and database skills
• Ability to plan, multi-task and manage time effectively
Position: Sales Team Leaders- Log Book Finance Loans (15 Positions)
Location: Kampala Metropolitan Area and Upcountry branches (Fortportal, Soroti, Mbale, Gulu and Mbarara).
Job details:
The overall purpose of the role is to grow the portfolio of the branch month on month across all products while maintaining high portfolio quality through a motivated team and satisfied customers
Key duties/responsibilities:
• Develop and implement strategies for the achievement of the team portfolio quality target.
• Recruit and lead the required sales agents/loans officers as per the targets.
• Develop and implement staff retention strategies.
• Regularly train and support sales agents on all processes.
• Develop and implement marketing strategies for the sales agents aimed at assisting them to achieve their set targets.
• Supervise and support sales agents to achieve their individual targets month on month on sales and portfolio quality.
• Participate in the branch loans committee in timely appraisal and approval of all loans created by the team for compliance in line with product policies and procedures stipulated by the company.
• To enforce a zero tolerance to fraud culture in his/her team.
• To maintain high standards of customer satisfaction in line with the company's customer service charter.
• Ensure discipline is maintained in his/her team in alignment with the company values.
Required Qualifications and Work Experience:
• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
• Knowledge of customer service principles
• At least two years relevant work experience, one of which must be in a leadership position.
• Knowledge of office administration
Other attributes
• Above average people skills/soft skills (includes listening skills, stress management)
• Analytical capabilities for report writing purposes
• Integrity and ability to both work in and lead a dynamic team
• Verbal and written communication skills.
• Good knowledge of company credit/lending policy
• Team player who can manage people efficiently in a changing environment.
• Good computer and database skills
• Ability to plan, multi-task and manage time effectively
JOB DETAILS:
Position: Sales Team Leaders- Civil Servant Loans (20 Positions)
Location: Upcountry branches.
Job details:
The overall purpose of the role is to grow the portfolio of the branch month on month across all products while maintaining high portfolio quality through a motivated team and satisfied customers
Key duties/responsibilities:
• Develop and implement strategies for the achievement of the team portfolio quality target.
• Recruit and lead the required sales agents/loans officers as per the targets.
• Develop and implement staff retention strategies.
• Regularly train and support sales agents on all processes.
• Develop and implement marketing strategies for the sales agents aimed at assisting them to achieve their set targets.
• Supervise and support sales agents to achieve their individual targets month on month on sales and portfolio quality.
• Participate in the branch loans committee in timely appraisal and approval of all loans created by the team for compliance in line with product policies and procedures stipulated by the company.
• To enforce a zero tolerance to fraud culture in his/her team.
• To maintain high standards of customer satisfaction in line with the company's customer service charter.
• Ensure discipline is maintained in his/her team in alignment with the company values.
Required Qualifications and Work Experience:
• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
• Knowledge of customer service principles
• At least two years relevant work experience, one of which must be in a leadership position.
• Knowledge of office administration
Other attributes
• Above average people skills/soft skills (includes listening skills, stress management)
• Analytical capabilities for report writing purposes
• Integrity and ability to both work in and lead a dynamic team
• Verbal and written communication skills.
• good knowledge of company credit/lending policy
• Team player who can manage people efficiently in a changing environment.
• Good computer and database skills
• Ability to plan, multi-task and manage time effectively
Position: Sales Team Leaders- Civil Servant Loans (20 Positions)
Location: Upcountry branches.
Job details:
The overall purpose of the role is to grow the portfolio of the branch month on month across all products while maintaining high portfolio quality through a motivated team and satisfied customers
Key duties/responsibilities:
• Develop and implement strategies for the achievement of the team portfolio quality target.
• Recruit and lead the required sales agents/loans officers as per the targets.
• Develop and implement staff retention strategies.
• Regularly train and support sales agents on all processes.
• Develop and implement marketing strategies for the sales agents aimed at assisting them to achieve their set targets.
• Supervise and support sales agents to achieve their individual targets month on month on sales and portfolio quality.
• Participate in the branch loans committee in timely appraisal and approval of all loans created by the team for compliance in line with product policies and procedures stipulated by the company.
• To enforce a zero tolerance to fraud culture in his/her team.
• To maintain high standards of customer satisfaction in line with the company's customer service charter.
• Ensure discipline is maintained in his/her team in alignment with the company values.
Required Qualifications and Work Experience:
• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
• Knowledge of customer service principles
• At least two years relevant work experience, one of which must be in a leadership position.
• Knowledge of office administration
Other attributes
• Above average people skills/soft skills (includes listening skills, stress management)
• Analytical capabilities for report writing purposes
• Integrity and ability to both work in and lead a dynamic team
• Verbal and written communication skills.
• good knowledge of company credit/lending policy
• Team player who can manage people efficiently in a changing environment.
• Good computer and database skills
• Ability to plan, multi-task and manage time effectively
JOB DETAILS:
Retail Performance Manager
Job Description
• Responsible for the execution the affiliate’s Retail Business Performance Strategy.
• Responsible for the Retail Performance analysis, reporting and management across the different business Units. This shall include: analysis and follow up of department performance Vs set targets, OPEX cost control, loss mitigation on network, credit management and handling of station complaints.
• Responsible for Pricing, Profitability Analysis and retail Optimization.
• Responsible for ensuring the Retail Work Stream delivers on its commitment to the Leap Project.
• Ensure that Quality & Standards are maintained at the service stations: in terms of record management (quality checks, station procedures) and proper waste management.
• Ensure that Optimization is properly implemented and maximize value obtained.
• Liaise with the different Heads of Sections to study the market to understand and/or identify Changes in Clients requirements/needs and Competitor initiatives with the view of adopting the Company’s Route to Market to meet these.
• Coordinate the affiliates efforts on innovation within the Retail Department – Key focus on Digitalization of processes.
• Develop, propose and follow a career path to empower station’s staff with training program, knowledge control, proficiency check.
• Responsible for ensuring that a central data base of talents for stations and a permanent pool of dealers is ready to take over stations.
• Facilitate recruitment process for both Young Dealers & Financial Dealers
• Develop, propose & implements the annual Network training plan in a way consistent with the Africa training policy and within the approved annual budget.
• Ensure follow up of all group on spot trainings of dealers & station staff in liaison with TM's, HSEQ, SFS teams etc.
• Responsible for induction training programs of new Retail Territory Executives, SFS staff, Young Dealers & Dealers.
• Coordinate and animate the team coach program
• Ensure Top Service program animation to achieve a minimum score of 90% in all benchmarks. Organize corrective action according to the findings where improvement is necessary.
• In charge of the Annual Dealers Challenge
• Plan and co-ordinate annual Dealer convention.
• Roll out of SIS project
• Ensure that Salsa usage and all retail tools are maximized
Candidate profile
• A bachelor’s degree in Commerce, Business Administration, Economics, Marketing, or a related course from a reputable university
• A professional qualification in marketing is an added advantage
• Minimum of 5 years in commercial business
• Extensive Retail experience
• Sales & Marketing minded good negotiation &communication skills, creative, team player, result & customer oriented, flexible, ability to work with tight deadlines, analytical thinking, and time management skills
• High level of communication and interpersonal skills
• Good knowledge of accounting
• Responsive and aggressive working spirit
Retail Performance Manager
Job Description
• Responsible for the execution the affiliate’s Retail Business Performance Strategy.
• Responsible for the Retail Performance analysis, reporting and management across the different business Units. This shall include: analysis and follow up of department performance Vs set targets, OPEX cost control, loss mitigation on network, credit management and handling of station complaints.
• Responsible for Pricing, Profitability Analysis and retail Optimization.
• Responsible for ensuring the Retail Work Stream delivers on its commitment to the Leap Project.
• Ensure that Quality & Standards are maintained at the service stations: in terms of record management (quality checks, station procedures) and proper waste management.
• Ensure that Optimization is properly implemented and maximize value obtained.
• Liaise with the different Heads of Sections to study the market to understand and/or identify Changes in Clients requirements/needs and Competitor initiatives with the view of adopting the Company’s Route to Market to meet these.
• Coordinate the affiliates efforts on innovation within the Retail Department – Key focus on Digitalization of processes.
• Develop, propose and follow a career path to empower station’s staff with training program, knowledge control, proficiency check.
• Responsible for ensuring that a central data base of talents for stations and a permanent pool of dealers is ready to take over stations.
• Facilitate recruitment process for both Young Dealers & Financial Dealers
• Develop, propose & implements the annual Network training plan in a way consistent with the Africa training policy and within the approved annual budget.
• Ensure follow up of all group on spot trainings of dealers & station staff in liaison with TM's, HSEQ, SFS teams etc.
• Responsible for induction training programs of new Retail Territory Executives, SFS staff, Young Dealers & Dealers.
• Coordinate and animate the team coach program
• Ensure Top Service program animation to achieve a minimum score of 90% in all benchmarks. Organize corrective action according to the findings where improvement is necessary.
• In charge of the Annual Dealers Challenge
• Plan and co-ordinate annual Dealer convention.
• Roll out of SIS project
• Ensure that Salsa usage and all retail tools are maximized
Candidate profile
• A bachelor’s degree in Commerce, Business Administration, Economics, Marketing, or a related course from a reputable university
• A professional qualification in marketing is an added advantage
• Minimum of 5 years in commercial business
• Extensive Retail experience
• Sales & Marketing minded good negotiation &communication skills, creative, team player, result & customer oriented, flexible, ability to work with tight deadlines, analytical thinking, and time management skills
• High level of communication and interpersonal skills
• Good knowledge of accounting
• Responsive and aggressive working spirit
