Service Advisor M/F
2025-04-22T15:59:38+00:00
CFAO
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FULL_TIME
Kampala
Kampala
00256
Uganda
Business Management and Administration
Management
2025-05-06T17:00:00+00:00
Uganda
8
Job description:
Job purpose
To ensure customer satisfaction through effectively identifying/interpreting customer needs and communicating them to the Workshop team to fix them right the first time.
Profil request:
Key responsibilities
1. Accurate identification of customer needs and accurate repair order preparation.
2. Take all steps to address, resolve and follow up all customer complaints in the shortest time possible.
3. Update customers on progress of work and notify them of any changes to manage client expectations.
4. Carry out post service follow ups to ensure that customers are fully satisfied with services rendered.
5. Adhere to the Service Manuals - Fix it right (Kodawari) and safety (Anzen) standards.
Educational and Experiential requirements
Minimum of a Diploma in Automotive/Mechanical engineering
At least 2 years' experience in the mobility/automotive industry
Key competencies, skills and personal attributes
- Ability to drive and possessing a valid driving license.
- Good communication skills
- Interpersonal skills
- Ability to provide excellent customer service
- Conflict management
- Attention to detail
1. Accurate identification of customer needs and accurate repair order preparation. 2. Take all steps to address, resolve and follow up all customer complaints in the shortest time possible. 3. Update customers on progress of work and notify them of any changes to manage client expectations. 4. Carry out post service follow ups to ensure that customers are fully satisfied with services rendered. 5. Adhere to the Service Manuals - Fix it right (Kodawari) and safety (Anzen) standards.
Minimum of a Diploma in Automotive/Mechanical engineering At least 2 years' experience in the mobility/automotive industry Key competencies, skills and personal attributes • Ability to drive and possessing a valid driving license. • Good communication skills • Interpersonal skills • Ability to provide excellent customer service • Conflict management • Attention to detail
Minimum of a Diploma in Automotive/Mechanical engineering At least 2 years' experience in the mobility/automotive industry Key competencies, skills and personal attributes • Ability to drive and possessing a valid driving license. • Good communication skills • Interpersonal skills • Ability to provide excellent customer service • Conflict management • Attention to detail
JOB-6807bcea1e5cd
Vacancy title:
Service Advisor M/F
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Management]
Jobs at:
CFAO
Deadline of this Job:
Tuesday, May 6 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, April 22 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job description:
Job purpose
To ensure customer satisfaction through effectively identifying/interpreting customer needs and communicating them to the Workshop team to fix them right the first time.
Profil request:
Key responsibilities
1. Accurate identification of customer needs and accurate repair order preparation.
2. Take all steps to address, resolve and follow up all customer complaints in the shortest time possible.
3. Update customers on progress of work and notify them of any changes to manage client expectations.
4. Carry out post service follow ups to ensure that customers are fully satisfied with services rendered.
5. Adhere to the Service Manuals - Fix it right (Kodawari) and safety (Anzen) standards.
Educational and Experiential requirements
Minimum of a Diploma in Automotive/Mechanical engineering
At least 2 years' experience in the mobility/automotive industry
Key competencies, skills and personal attributes
- Ability to drive and possessing a valid driving license.
- Good communication skills
- Interpersonal skills
- Ability to provide excellent customer service
- Conflict management
- Attention to detail
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
Click here to apply
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