Vacancy title:
Commercial Lead / Senior Associate

[Type: FULL_TIME, Industry: Logistics, Category: Management]

Jobs at:
Lori Systems

Deadline of this Job:
Tuesday, May 13 2025

Duty Station:
Kampala | Kampala | Uganda

Summary
Date Posted: Tuesday, April 29 2025, Base Salary: Not Disclosed

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JOB DETAILS:

As a Commercial Lead/Senior Associate, you will be responsible for acquiring, managing, and growing client accounts to maximize revenue and retention. You will lead strategic relationship management with shippers in Uganda, support regional commercial operations, and help translate business insights into action. You will play a critical role in enabling Lori Systems to scale sustainably while delivering exceptional value to our customers. This role requires strong business development capabilities, relationship management experience, and a problem-solving mindset. 

WHAT YOU WILL DO:

• Revenue Growth & Business Development
  • Lead the full commercial lifecycle for new business, from market mapping and prospecting to pitch, negotiation, contract signing, and onboarding of new shippers.
  • Identify and pursue high-potential customer segments and growth opportunities aligned with Lori’s market expansion and revenue goals.
  • Maintain a strong and proactive pipeline of potential shippers using CRM tools and data analysis to prioritize outreach and engagement.
• Strategic Account Management & Retention
  • Identify and execute upsell, cross-sell, and service optimization opportunities by understanding evolving client needs and aligning them with Lori’s capabilities.
  • Proactively resolve account-level challenges, ensuring issues related to pricing, service levels, or collections are swiftly addressed.
  • Lead contract renewals with a value-based approach that maximizes mutual gain and long-term commitment.
• Market Intelligence & Commercial Strategy
  • Analyze market trends, customer data, demand patterns, and competitive dynamics to inform localized commercial strategies for the Uganda market.
  • Use data-driven insights to inform pricing structures, volume projections, and service design tailored to customer segments and product verticals.
  • Develop strategies for customer acquisition and retention in underserved or competitive logistics corridors within Uganda.
• Cross-Functional Collaboration & Internal Advocacy
  • Work closely with Transport, Operations, Finance, and Product teams to ensure successful end-to-end service delivery and client satisfaction.
  • Advocate for customer needs and feedback across the organization to influence product enhancements, service models, and operational improvements.
  • Coordinate with Finance to ensure healthy cash cycles through timely invoicing, payment follow-ups, and active support in collections.
• Reporting, Forecasting & Commercial Excellence
  • Track and analyze commercial performance metrics, such as customer acquisition costs, gross margins, retention, and load volumes.
  • Contribute to forecasting exercises and performance reviews by sharing market intelligence, pipeline updates, and customer behavior insights.
  • Promote a culture of commercial excellence by continuously identifying process improvements, sharing learnings, and testing new approaches to growth.

WHAT IT TAKES:

• Bachelor’s degree in Business, Economics, Marketing, Logistics, or related field.
• Proven experience (3–5 years) in B2B sales, account management, or commercial roles – preferably in logistics, supply chain, tech, or FMCG sectors.
• Strong client management skills – ability to build trust and influence senior stakeholders across industries.
• Data-driven decision making – excellent analytical skills with the ability to turn commercial insights into action.
• Strategic and tactical agility – can balance high-level business strategy with day-to-day execution.
• Entrepreneurial and proactive – thrives in an unstructured, high-growth environment with a bias for action.
• Strong understanding of logistics and supply chain operations – including pricing, demand trends, and service delivery.

LOCATION

Full-time and On-site ( Must Reside in Kampala, Uganda)

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

• Interested and qualified? click here to apply

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