Summary
Date Posted: Friday, August 23 2024, Base Salary: Not Disclosed

JOB DETAILS:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client in the renewable energy sector, we are looking for competent, skilled, and experienced Testing and Repairs Associate to work in Lira
Job Summary:
This role requires diagnosing and addressing after sale issues that come from the field as we l as implementing QA/QC measures to prevent after sales. The role requires you to be at the forefront of ensuring products serve the client at the optimum and in-case of an after sale ensure the best solutions are provided to the customer within the shortest time possible.

Duties/Responsibilities:
• Ensure diagnosis and repair of all products and their accessories sent from the field and ensuring daily co lection and transportation of a l repaired items back to customers.
• Evaluate al products returned as a result of an after-sale issue are within Warranty and if not advise the customer on the cost of repair
• Troubleshoot products both remotely and onsite to confirm if the product problem is a technical error or user error.
• Identify solutions to resolve technical product design problems and escalate complex product issues
• Research and interpret blueprints, schematics, and wiring diagrams to better troubleshoot all after sale issues reported
• Complete quality assurance inspections, documenting corrective actions and ensure adequate amounts of quality certified products are ready for dispatch to customers
• Set standards operation procedure for al product QA/QC, troubleshooting and repairs and ensure adherence
• Ensure proper communication, ticketing, and documentation of a l after sale issues
• Generate daily, weekly, and monthly aftersales reports highlighting issues/ product default issues that need to be addressed from the manufacturer's end.
• Perform all after sale product-related tasks assigned from time to time
Team Coordination
• Collaborate closely with the after-sale engineering and call centre teams to resolve all technical issue
• Support the provision of training to the field technical teams on how to identify and resolve repair issues
• Support the provision of training to field technical teams on how to instruct customers about process, usage, and maintenance.
• Manage and resolve all after-sale issues within TAT of 48hrs from when product is received for repair
• Develop positive and professional relationships with channel partners and service providers
• Develop knowledge of all solar products and systems designed.
Risk Management
• Be proactive in identifying a l product risk based on the after-sale issues reported daily.
• Ensure team is operating at full capacity to reduce after sale issues and ask for extra manpower when needed to avoid burnout of team members
• Communicate and mitigate any risk factors that are encountered with the team while at work

Qualifications:
• Bachelor's degree in electrical or mechanical engineering, product design, business, or other relevant fields
• 3yearsofexperience in providing technical solutions within set TAT to deliver exceptional customer experience
• Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
• Hands-on, detail-oriented with strong execution ski ls
• Good communication skills and should ensure information communicated is clear and timely
• Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
• Organized and an expert in time management
• A proven ability to work with minimal supervision
• Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-SCU- TRA-Testing and Repairs Associate”
Application Link:
https://qsourcingservtec.applytojob.com/apply/jD5gGVWyiv/QSSUSCUTRATesting-And-Repairs-Associate 

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