Summary
Date Posted: Friday, January 24 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
Provide proactive business banking sales and relationship management that will nurture and grow a portfolio of SME customers by identifying and offering value adding and specialised bank financial product solutions.

Key responsibilities
• Analyze the geographical and environmental factors affecting the Branch to be able to
understand its commercial potential and competition
• Periodically analyze the customer base of the branch and portfolio
• Monitor and action daily referrals/leads within set time lines
• Ensure weekly sales plans are in place
• Manage the loan portfolio by active participation in watch list meetings, monitor/manage
pre-Non Performing Loans (NPLs) and fully recover bank funds
• Support in the timely and efficient preparation of business documentation to facilitate
faster turn-around-time and closure of customer requests; such may include but not
limited to-preparing bid bonds, performance guarantees and invoice discounting.
• Optimize cross-selling opportunities and provide comprehensive financial advice to
clients on all services they seek to revel in with the Bank and facilitate them to access
such solutions.
• Support in the preparation of the arrears and excesses reports to be used by the RAC
committee in assessing the performance of the portfolio at risk.
• Maintain relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
• Identify, grow and sustain customer relationships that can provide superior returns and
contribute towards the growth of the Bank as per set targets.
• Receive and verify customer documents for account opening, loans, account
amendments and any other customer instruction as per the Bank’s set guidelines
• Prepare and maintain well documented reports on accounts opened, KYC, call visits to
clients to be used in relevant management decisions.
• Collect, process and follow up on customer complaints and provide feedback to
customers.
• Assist to enhance staff accomplishments and competence by planning delivery of
solutions; answering technical and procedural questions for less experienced team
members; teaching improved processes and coaching team members.
• Carry out any other duties that may be assigned to you from time to time.
Additional Responsibilities
The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.

Key Performance Indicators:
• Net growth in SME credit book(Education,Contractors)
• Off balance credit book growth (Guarantees and Lcs)
• Net growth in retail credit book
• Net growth in funded account
• Net growth in deposits
• Share of active customers using e-channels (wallet,ib)
• BOA mechant activity rate
• Agent banking activity rate
• Share of active customers should be >80%
• Portfolio at risk of credit book (PAR30 days) should be <5%
• KYC rating of the branch
• Average score of attempted quiz tests should be >80%

Required Qualifications and Skills:
• Education: A university degree in Finance, Marketing, Banking or any related field from a recognised university;
• Experience: 3 years’ experience in banking/Sales
• Strong track record in Sales Management.
• Good knowledge of risk management and credit principles
• Excellent understanding of the Bank, its strategy and all of its Banking services.
• Advanced, computer literacy, numerical skills and statistical skills.
• Very strong verbal and written communication skills.
• Strong leadership and interpersonal skills
• Team player with the ability to work under pressure, and in position to exercise excellent judgment.

Additional Requirements:
• Willingness to travel for stakeholder meetings, regulatory consultations, and operational reviews as
needed.
• High ethical standards and a commitment to the values of the Bank.



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified, Click here to apply.


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