Vacancy title:
3 Caller centre staff
Jobs at:
Ministry Of HealthDeadline of this Job:
06 March 2020
Summary
Date Posted: Monday, March 02, 2020 , Base Salary: Not Disclosed
JOB DETAILS:
The government of Uganda in partnership the Global Fund, PMI/ USAID, Against Malaria Foundation (AMF) and other implementing partners plans to conduct its third Long Lasting Insecticidal Nets Mass Campaign for Universal Coverage (LLINs UCC) in 2020. Approximately 27m Mosquito nets will be distributed country wide.
The Campaign is human resource intensive and therefore require additional support to the already existing staff to avoid compromising other routine program activities. This requires sourcing for eligible human resource to support the above structure.
For a successful implementation of the campaign, the MoH invites applications from eligible and vibrant Ugandans for short term engagement .
Roles and Responsibilities
• Develop, update and maintain systems, databases and relevant tools to ensure proper function of the Call Centre
• Provide second level support to MoH, DLG, and HF staff for all Queries, Requests and Complaints (QRC’s) in line with Malaria including LLINs
• Provide first level support to General Public for all QRC’s
• Carry out any external communication in all areas of the campaign
• Prepare and submit periodic reports to the data analyst
Job Skills: Not Specified
Qualifications
• Bachelor’s degree in relevant field
• Experience of not less than three years
• Having worked in the time similar arrangement is added advantage
• Speaking more than two local languages and FLUENT in English a MUST
Job Education: Not Specified
Job Experience: Not Specified
Work Hours: 8
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Job application procedure
All application should be addressed to the “Permanent Secretary Ministry of health P.O Box 7272, Kampala” and Submitted to the Security Registry Room A 002 not later than 6th March 2020.
Application should be accompanied by CV, copies of Academic documents, copy of the NIN number and previous appointment letters.
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