Summary
Date Posted: Thursday, August 31 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job purpose
Be end-to-end responsible automating and adapting CFAO’s IT Service Management best practices through coordinating all processes for Incident and Problem Resolution, Change Control, Release and Service Level Agreements Management, End-User Self-Service and Asset Lifecycle Management.

Key responsibilities
• Manage the IT service desk and ensure timely resolution of all incidences logged by internal customers.
• Manage vendor management process including keeping track of Service Level Agreements and IT procurements.
• Manage all IT communication to the business.
• Timely and accurate IT reporting and ensure that all IT projects are well documented.
• Manage the IT process of staff entries & exits and internal changes.
• Conduct trainings based on business needs identified.
• Ensure that system hardware and software incidents are investigated, diagnosed and resolved, including action plans to improve performance, while maintaining the asset registers/inventory.
• Monitor IT internal audit compliance, findings and implementation of requirements.
• Design and implement IT satisfaction surveys.
• Support the Systems administrator with management of business applications, systems & servers & the Network Administrator with management of the network and all interfaces.

Qualification
• Bachelor's degree in computer science or information technology
• ITIL Certification
• Microsoft Certification (MCSE, MCITP)
• Minimum of 3 years' experience in a busy IT environment

Essential criteria
• Knowledge of virtual desktop infrastructure support.
• Knowledge and understanding of new technologies and trends.
• Appreciation of the hybrid IT support model.

Personal attributes
• Skills: Interpersonal, Problem solving, Planning and Organization, Report writing, Project management
• Behavioral: Integrity, Innovation, Results driven, Customer centricity, Accountability, Flexibility/Adaptability, Team player




Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

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