Summary
Date Posted: Thursday, September 21 2023, Base Salary: Not Disclosed

JOB DETAILS:

Job purpose
To ensure customer satisfaction through accurately interpreting customer needs and communicating them to the workshop staff hence fixing the job right.

Key responsibilities
• Communicate with customers about vehicle maintenance/repair needs and prepare job cards.
• Provide advice tailored to customer needs in a caring and polite manner to drive satisfaction and retention.
• Keep customer promises through completion of all requests, fair prices and on-time delivery.
• Utilize the service appointment system to maximize facility and manpower capacity and reduce no show rate.
• Provide clear and fair cost estimates to customers and advise any changes.
• Keep customer informed of vehicle status and any changes.
• Comply with TSM-FIR, 5S and Anzen.
• Achieve timely debt/cash out standing collection from customers.
• Actively participate in achieving set service targets for PSFU, CSI, NPS, FIR & Service through-put.

Qualification
• Degree or Diploma in Automotive and power or Mechanical Engineering

Specific knowledge and skills
• Knowledge of automotive industry service processes
• Costing of service jobs
• Computer literacy
• Customer focus/orientation
• Good communication skills

Personal attributes
• Integrity
• Flexibility
• Interpersonal skills
• Problem analysis
• Planning and organization




Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Interested applicants?Click here to apply


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