Summary
Date Posted: Wednesday, January 22 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
The position is responsible for onboarding agents and independent partners that generate profitable business aligned to the company's vision and mission. They oversee and set sales targets for agents, monitor performance, and ensure they maintain effective and strong business relationships in line with the company’s operating manuals.
• To execute the company’s distribution strategy to achieve profitable growth and market leadership.
• Develop and ensure exceptional customer experience for the brokers, facultative partners, clients according to company objectives and Customer charter.
• Support and promote company marketing activities, focusing on professional sales initiatives, execution and satisfaction.
• Develop a robust business pipeline for business sales reporting and business growth from agents.
• Develop a comprehensive agent training and development plan aligned with the company’s general insurance product appetite and professional sales skills needs
• Support the agents and independent business partners to grow profitable business with sales strategies and a customer-centric approach in collaboration with support functions like underwriting, claims, medical and finance, as well as the other business Units thus life and financial services to promote the Integrated Financial services agenda.
• Effectively create new client / agent relationships whilst ensuring retention of existing ones at high standards of customer service and experience.
• Analyze and disseminate market information to relevant stakeholders to better understand and meet customer needs or preferences across the market.
• Support marketing and promotional campaigns to not only achieve business goals but also enhance the overall customer experience in the agency fraternity.
• Identify and develop opportunities for introducing new products and services based on customer feedback and market trends, ensuring relevance and value.
• Develop annual key performance metrics with a strong emphasis on brand, customer satisfaction and loyalty to enhance a strong business environment.
Financial Measures: Departmental targets (Quarterly and annually set targets).
People Impact: Direct and indirect reports.
Relationships: Internal and external stakeholders thus staff, regulators, clients, agents, reinsurance partners, insurance players, service providers, and suppliers.

Qualifications:
• Qualifications: University degree, Certified Insurance qualification, sales and marketing qualification.
• A postgraduate and CIM qualifications is an added advantage.

Experience:
• Marketing Experience: A background in sales/ marketing is essential, preferably with a minimum of 2 years of experience in utilizing various marketing channels and techniques to reach target audiences effectively is crucial.
• Distribution Experience: Experience in corporate sales management or related fields is valuable. Experience in optimizing distribution networks to enhance efficiency and customer satisfaction is beneficial.
• Sales Experience: Excellent sales experience, especially in the insurance industry or a related field with a minimum of 3 years is desirable. This includes a track record of achieving sales targets, managing sales teams, and implementing effective sales strategies.
• Customer Relationship Management: Experience in managing customer relationships and understanding agent/ customer needs is important. This includes experience in developing and implementing customer-centric initiatives to enhance business growth, customer satisfaction and loyalty.
• Team Leadership: Experience in leading and managing teams is crucial for this role. This includes experience in recruiting, training, and motivating team members and agents to achieve business objectives.



Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

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