Summary
Date Posted: Wednesday, January 22 2025, Base Salary: Not Disclosed

JOB DETAILS:
Reporting to: Senior Manager – MoMo Pay
Division – Commercial Operations
Mission/ Core purpose of the Job
Deliver the overall management of the digital Retail payments ecosystem for the Informal segment.
Responsibilities

Main Job Functions:
• Manage the MoMo payments roadmap for informal segment.
• Manage relationships with internal partners and third parties to scale the Informal Merchants growth opportunity.
• Manage the end-to-end design of the informal Merchants value propositions to ensure alignment to target customer expectations.
• Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives.
• Deliver effective key processes (e.g. onboarding, Liquidation etc.) to scale informal merchant base per set targets and SLA agreements.
• Liaise with Customer interfacing teams to resolve Informal Merchant complaints and put in place a framework for continuous improvement of the Informal Merchant proposition.
• Work with internal stakeholders to monitor performance of existing products; cost effectiveness to drive healthy contributory margins & pricing to ensure product/ service uptake and profitability. Utilise data driven approach to deliver product, sector and insights and short to medium term plans.

Qualifications
Education:
• A bachelor’s degree or equivalent
• Proficient with MS Office application especially Excel and Power Point
• Relevant Certifications
Experience:
• At least 3 years’ experience in Sales, Marketing, Customer experience or related business function
• Prior experience in the Payment system organisation will be an added advantage.
Skill and Physical Competencies
• Strong analytical skills
• Creative and Observant
• Ability to meet deadlines.
• Can take initiative Work experience across diverse cultures and geographies.

Behavioural Qualities
• Self-motivated
• Decisive
• Independent but a Team Player
• Customer oriented
• Alert to environment changes and trends
• Good aptitude and adaptable
• Must have attention to detail

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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