Summary
Date Posted: Tuesday, February 25 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
The Zone manager will be the overall command and control of a business sub-unit (zone of operation), ensuring all assignments are managed to the correct levels and standards.

Duties and Responsibilities
• To oversee the day-to-day security operations of deployment, supervision and allocation of duties as required across his/her Zone.
• Responsible for coordinating and supervising the day-to-day team effort of Supervisors, Senior Security Officers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner within the assigned zone.
• Ensure proper channels of communication exist and are enforced between the employees and the headquarters.
• To perform spot checks on Senior Security Officers and other operatives in their respective areas.
• Oversee compliance of Guards with established company policies and Standards such as Health and Safety, security measures being in place and training of guards.
• Responsible for ensuring all employees portray a corporate brand image through inspections of guarding uniforms, company vehicles and motor bikes and equipment.
• Ensure all assignment instructions and incident reports are attached into the company systems.
• To oversee (if required take part in) the investigation of incidents and prepare Incident reports within 24 hours.
• Ensure client’s requirements, requests, complaints and suggestions are updated on to the Evolution system.
• Ensure all issues and complaints brought in are addressed within 24 hours and recorded in the Supervisory Occurrence Book and updated on Evolution with corrective actions implemented.
• Will ensure the zone manning schedules and plans of how the operational commitments including leave and the reliever line will be fulfilled.
• Receive and review Tasking’s given by the Senior Manager Operations. Once reviewed a scheme of work needs to be produced, giving timelines and budgetary constraints as a minimum.
• Is to oversee that the correct level and standard of equipment, uniform and PPE is issued and used by Securex Operational personnel.
• Is to oversee the handover of recruits from Compliance Officer to his or her respective zone.
• Will proofread all operational documentation prior to it being passed up the chain i.e. Incident Reports, SVAs etc.
• Guide and advice employees directly below his/her command.
• In an emergency (i.e. the Senior Manager Operations is taken ill etc) the Zone Manager should have the ability to step up to cover the Senior Manager Operations position for a short period whilst long term remedial action is implemented.
• Ensure implementation of monthly zonal spot check schedules and Timam parade schedules.
• Conduct and attend monthly Timam parades for every area as per documented agenda.
• Prepare all required reports as per the documented processes, recommendations and develop strategies to improve quantity and quality of service delivered.
• Adherence to systems, processes and policies of Securex
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum use of unbilled overtime.
• Will carry out random spot checks of company databases and analysis systems to ensure productively is on the rise and wastage is being reduced such as the amount of claims for example.

Key Competencies/ Skills
• A security professional with a proven track recorded in security management, planning and coordinating.
• An ability to carry out scope of work and produce the relevant level of paperwork to support such schemes.
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
• A sound working knowledge of security best practice and legislation affecting the security role.
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills.
• An intermediate level of IT skills with a very good working knowledge of the range of MS Office packages.
• A very good knowledge of technology driven security solutions as well as a willingness to continually upgrade that knowledge.
• Sound judgement and decision-making skills, with a “hands on”, problem solving approach, able to remain calm under pressure and take control of incidents, pro-active and self-motivated.
• An ability to work as part of team and also have the ability to lead teams.
• Experience of writing procedures, drafting reports, preparing business cases and compiling and adjusting requirements to meet shortfalls in staffing levels.
• Excellent planning and organization skills to meet deadlines and pay attention to detail, with a consulting mind-set.
• Understanding financial practices such as cost control and budgeting, demonstrating financial acumen in all decision making.
• Must have the highest level of integrity, vigilant and of sound judgement.
• Should be unrelenting in the pursuit of excellence, ensuring to lead by setting the standards.

Required qualifications/experience
• A bachelor in a relevant field with a willingness to undergo a Masters.
• Professional management qualification and a member of a recognized professional management governing body.
• A minimum of eight years of experience in high level security with a minimum of three years working in a security managerial role, with security qualifications to support these years of service.
• Working knowledge of multiple security functions and security driven technology solutions.

Quality Health and Safety Responsibilities
• Ensure your own safety and health and that of other persons who may be affected by your acts or omissions at the workplace (these other persons include fellow employees, clients, customers etc.)
• Co-operate with the QHSE department in the discharge of health and safety requirements.
• Wear or use any protective equipment or clothing provided by the company for the purpose of preventing risks to your safety and health.
• Comply with the safety and health procedures, requirements and instructions given by the company for your own or any other person’s safety.
• Report to your supervisor, any situation which you have reason to believe would present a hazard and which you cannot correct.
• Report to your supervisor any accident or injury that arises in the course of or in connection with your work.
• Co-operate with the company to enable compliance with any statutory provision/requirement in health and safety.

Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

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