Relationship Manager - Value Chain Banking
job requisition id
R-15938347
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary
To position Absa Bank Uganda Limited as the go-to Bank for all Value Chain Banking needs and grow the Value Chain customer base (Anchors, Suppliers, Distributors and Employee Schemes).
Job Description
• To develop and execute a winning Value Chain Banking strategy for Corporate, Business Banking and Retail.
• To engage with and acquire, key suppliers, Distributors and employees of Corporate anchor clients.
• To train, sensitize and educate various stakeholders within the bank about Value Chain Banking with the goal of creating an understanding of the customer value proposition within the area.
• To assess and propose adjustments to the risk appetite parameters of the bank with regards to Value Chain Banking and thus allow for better risk mitigation with the issuing of credit.
• To lead, direct and mentor various Relationship Managers working with Value Chain clients throughout Corporate and Business Banking to ensure better customer experience.
• Co-own & deliver monthly and annual sales targets with Relationship Managers to meet top-line revenue growth across the area and their specific sales targets.
• Develop and implement a Value Chain Banking CVP for each sector, considering unique aspects of each sector.

Head of CAF
R-15938578
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary
They will primarily be the ‘champion’ for Asset Finance, responsible for sales of Asset Finance
The key responsibility will be driving sales in conjunction with Relationship Teams, to assist Corporate and Business Teams to achieve their targets
The holder will also have responsibility for the Asset Finance Unit as a whole, including all administrative processes, to provide leadership and accountability and manage the day-to-day issues and activities of the team.
In summary, the holder of this highly innovative and challenging role will have ultimate responsibility for embedding Asset Finance in Absa Uganda, for the product line throughout the whole country, and will be required to meet tough targets for developing the Asset Finance book.

Job Description
• Administration
• Overall responsibility for the Asset Finance administration department
• Monitoring functions to ensure smooth running of day-to-day operations
• Complaint’s procedures, queries, escalation dealt with effectively
• Reporting
• Adherence to monthly reporting requirements and deadlines
• Identifying issues and escalating appropriately
• Profit centre
• Overall responsibility and accountability for the unit’s cost centre and budget, and Asset Finance for the entire country
• Documentation
• Overall responsibility for the preparation of documentation, ensuring documentation is completed correctly and all procedures have been adhered to
• Overall responsibility for the filing and safe custody systems
• Checks
• Overall responsibility for adherence to Policy & Procedures
• Asset Register maintained and correct
• Reconciling records with registration documents
• Undertaking periodic checks to ensure adherence with Policy & Procedures
• Verification that correct deal procedures are undertaken
• Arrears – overall responsibility for:
• Reporting arrears to Relationship Managers
• Processing arrears and payment defaults on IFS
• Monitoring arrears outstanding
• Collection of arrears
• Manage and drive the business growth through execution and implementation of the country strategy for Global Corporates & Business banking
• Identify and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations and markets
• Deliver sustainable improvements in sales performance in line with strategic plans of the Corporate Bank through customer retention, acquisition and leveraging the potential of existing customer base
• 40% SALES, SERVICE AND CUSTOMER RELATIONSHIP MANAGEMENT
• Managing and leading customer relationships
• Managing all Asset Finance customer relationships, dealing with issues proactively and reactively
• Working in close cooperation with Relationship Teams, to provide a world-class Asset Finance offering to customers
• Managing dealer and supplier relationships
• Making product presentations to prospective customers
• Deal structuring
• Supporting Relationship Teams, structuring deals according to tax position to best advantage the Bank and customers
• Negotiate transactions with customers
• Sales
• Delivering excellence in sales, developing new leads from outside the Bank
• Using the existing corporate network to maximize sales to Bank customers
• Performing to plans as agreed, to drive profitability and increase market share
• Developing the profile of Asset Finance in Uganda
• Developing and maintaining a leads database
• Achieving the Asset Finance targets set for the entire country
• Driving the growth of the Asset Finance book from time to time as agreed upon by the Business Strategy team
• Liaison with Relationship Teams
• Support Corporate and Business Teams in the development and implementation of new Asset Finance products and services
• Hosting customer meetings to sell Asset Finance, to ensure maximum taxation and structuring benefits are achieved
• Training and development, coaching of corporate staff to ensure awareness of Asset Finance
• Relationship building
• Building relationships across the business, both internally and externally
• Liaising with staff at all levels up to Managing Director
• Building relationships with KBIs to encourage sales of the product set
• 10% BUSINESS MANAGEMENT
• Risk Management
• Managing the portfolio of the Asset Finance Unit, ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria
• Working in close relationship with Risk and Relationship Teams in drafting credit applications
• Ensure only quality and profitable business is generated, in line with credit and risk guidelines and manage the effective marketing within the country by sales and marketing staff. Drive the maintenance of high levels of customer interaction with existing and potential customers and other role players within the market
• Lead relationship manager on key client names,
• Ensure, through sales management and staff, the retention of top clients through the provision of appropriate customer solutions within risk and pricing parameters. Country client co-ordination and proactive client solutioning (responding to RfPs) and execution
• Understand client requirements or opportunities and assists in providing innovative local solutions to clients
• Build relationships with internal stakeholders across the Absa networks. This includes having a good understanding of Cash Management, Debt, Trade and FX solutions, as well as KYC, Compliance and Legal
• Take full accountability of the Sector’s budgets set for the financial year and the achievement of the budget by formulating action plans which provide clear direction to staff and ensuring achievement of plans
• Assist with client annual business reviews
• Work closely with the Corporate Director & Head of Business Banking in driving and delivering business performance in the country


Universal Banker
job requisition id
R-15938504
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary
Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives. Selecting this role has a compensation & benefit impact in Mozambique. Please contact Reward for details.
Job Description
Key accountabilities
Operational Rigour And Compliance 45%
Outputs
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
• Where required, process foreign currency travellers cheques, either by issuing or cashing such cheques.
• Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Team Leader Cash or Branch Coordinator for follow-up and decision-making on whether to proceed.
• Refer any transactions in excess of teller limits to the next level for authorisation.
• Capture all transactions on the bank’s system and ensure that all transactions are properly authorised before processing.
• Carefully count all cash received or dispensed to ensure that errors are avoided. Absa has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
• Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
• Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
• Open and close tills according to the bank’s procedures, including physically securing the till according to requirement set out (e.g. physically chaining the till).
• Throughout each day advise the Cash/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.
• Conduct snap checks as assigned by the Branch Coordinator from time to time.
• Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.
• Perform any other duties as assigned from time to time.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Sales and Relationship Management – 25%
Output:
• Agree, meet and exceed targets for specific sales and portfolio targets
• Liaise with none sales staff to drive in branch referrals and develop a sales pipeline by sourcing leads and closing them.
• Own the branch CLM base and increase cross sales by interesting customers on the into the different BBU product solutions.
• Build relationships with customers through portfolio management thus growing the branch balance sheet.
• Maintain own sales performance statistics for management information usage.
• Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Complete account opening documentation together with customers and submit to the Branch Manager/Branch Operations Manager for review before submitting to operations for processing.
• When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager on a daily basis.
• Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
• Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Relationship Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
• Comply with all general Absa operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
Branch Support – 10%
• Together with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
• Authorise cashier transactions above their teller limits when called upon( If within mandate)
• Act as cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
• Conduct snap checks as allocated by the Branch Manager/Branch Operations Manager.
• Perform any other duties as assigned.
Customer Service – 15%
• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Branch Manager.
• Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Direct customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
• When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
• Continuously engage and resolve any issues pertaining to the top 50 customers of the branch, together with branch manager establish a contact matrix for the top 50 customers
Community 5%
• Be involved in local community events and networking opportunities (e.g. clubs, meetings, business associations)
• Developing the external market and community profile needed to maximize the local marketing opportunity
• Identify community initiatives to become involved in and support as part of Absa community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
• Link community initiatives to both business opportunities and colleague events
• Promote community agenda within the branch to build pride within colleagues and customers
Role/Person specification
Branch Support – 10%
• Together with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
• Authorize cashier transactions above their teller limits when called upon( If within mandate)
• Act as cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
• Conduct snap checks as allocated by the Branch Manager/Branch Operations Manager.
• Perform any other duties as assigned.
Customer Service – 15%
• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Branch Manager.
• Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Direct customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
• When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
• Continuously engage and resolve any issues pertaining to the top 50 customers of the branch, together with branch manager establish a contact matrix for the top 50 customers.
Citizenship- 5%
• Be involved in local community events and networking opportunities (e.g. clubs, meetings, business associations)
• Developing the external market and community profile needed to maximize the local marketing opportunity
• Identify community initiatives to become involved in and support as part of Absa community initiatives (such as Local community initiative, Financial Literacy)
• Link community initiatives to both business opportunities and colleague events
• Promote community agenda within the branch to build pride within colleagues and customers
Education and experience required

Knowledge and skills: (Maximum of 6)
Competencies: (Maximum of 8 competencies)
• Competencies:
• Excellent planning & organization skills
• Very strong communication skills, both verbal and written
• Questioning skills
• Good PC skills
• Good numeracy & analytical skills
• Networking
• Good selling/influencing skills
• Presentation skills
• Listening skills
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)