Summary
Date Posted: Friday, October 27 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Description:
As the Client Relations Manager, you will be a key player in maintaining and enhancing our client relationships while leveraging data-driven insights to improve our processes.

You will play a multifaceted role, including creating dashboards, managing maintenance ticketing systems, analyzing big data, supporting post-onboarding officers, gathering client feedback, and offering training to employees. Your contributions will be instrumental in ensuring our clients’ satisfaction and the continued success of E- Motorcycles.

Key Responsibilities:
1. Dashboard Creation:
• Develop and maintain data dashboards to monitor the performance and health of our e-mobility fleet.
• Provide real-time insights into the operational and maintenance status.

2. Maintenance Ticket Handling:
• Manage the maintenance ticketing system, including ticket creation, tracking, and resolution.
• Collaborate with maintenance teams to ensure timely repairs and servicing of E-Motorcycles.

3. Data Analysis:
• Utilize big data analytics to identify trends, patterns, and potential areas for process improvement.
• Translate data insights into actionable recommendations for optimizing operations.

4. Support for EV Post Onboarding Officers:
• Collaborate with the EV Post Onboarding Officer in the sensitisation of the EVs to the potential clients.
• Assist in addressing client inquiries and providing information on product features and benefits.

5. Client Feedback and Insights:
• Gather and analyze client feedback to gain a deep understanding of their needs and preferences.
• Transform client feedback into actionable insights for continuous service improvement.

6. Training and Development:
• Develop and deliver training programs for employees to enhance their client interaction and data analysis skills.
• Keep the team updated on industry trends and best practices.

7. Market Research:
• Conduct market research to identify emerging trends, competitive analysis, and customer preferences in the e-mobility industry.
• Gather data on market opportunities and potential expansion areas.

8. Field Visits:
• Perform field visits to assess the condition and performance of e-mobility vehicles, charging stations, and infrastructure.
• Collaborate with field teams to address any on-ground issues and ensure service quality.
• Provide recommendations for market expansion or new service offerings based on field visit findings and market research.

9. Customer Engagement:
• Engage directly with clients to build relationships and gain firsthand insights into their experiences and feedback.
• Use field visit observations to improve service offerings and address customer concerns effectively.

The Ideal Candidate:
• Bachelor’s degree in Business, Data Analysis, or a related field.
• Proven experience in data analysis, dashboard creation, and ticketing system management.
• Knowledge of e-mobility industry practices, including knowledge of E-Motorcycles and related technologies.
• Strong data analysis and interpretation skills, with proficiency in data visualization tools.
• Excellent communication and presentation abilities to convey insights effectively.
• Problem-solving and critical thinking skills for process optimization.
• Customer-centric mindset with the ability to gather, understand, and respond to client needs.
• Training and development experience.
• Adaptable and able to thrive in a dynamic, fast-paced environment.
• Team player with strong collaborative and interpersonal skills.
• Commitment to data-driven decision-making and innovation.

Benefits:
• Competitive salary
• Opportunities for growth and advancement within the company with a dynamic and supportive work environment
• Training and development opportunities
• Paid time off
• Medical Insurance



Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested applicants Click here to apply

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